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keep getting same message for Mc011
 

Hello Im trying to solve MC011 first time they asked me for:
ID
Address proof
And Invoices

They accepted id and andres in the first time.

The second and third time after giving them more invoices im getting fallowing messagw:

We received your appeal for your eBay account and appreciate you taking the time to gather the required documentation. Unfortunately, after reviewing the submitted documentation we noticed that it was either incomplete or illegible. We understand if this process has been inconvenient for you and we want to continue processing your appeal as quickly as possible. In order for us to complete the review of your account, we ask that you please provide some additional information. We have outlined the requirements below:





Please also allow us to explain what information we still need:







- Documentation that shows that you purchased the item(s) recently listed for sale on eBay. Documentation that will help us verify your items can include either manufacture invoices or receipts. Unfortunately, we will be unable to accept photos of the items to fulfill this requirement. (NOTE: This documentation must show your suppliers' information, items purchased, quantity purchased, price per unit and your payment information.)



Do you guys have any clue what could be the issue?
I gave them invoices they wanted. First time Just 1 big invoice 2nd and 3rd gave them more invoices and i get upper message.

Re: keep getting same message for Mc011
 

so they took your ID docs fine but not the invoices.

This is why I hate MC011 . To me it's a deathsentence.

The invoices you sent, all the info are verifiable and they are clear to read?

Re: keep getting same message for Mc011
 

1 invoice is ukrainian
1 English
6 of those in polish

Those are pdfs that shops sent me

Re: keep getting same message for Mc011
 

Your invoice has to reflect payment information and that your supplier received payment

Re: keep getting same message for Mc011
 

Maybe worth giving them a ring just to see what they need from you

Re: keep getting same message for Mc011
 

Oh maybe thats the thing , 2 big invoices maybe the issue beacause of payment need to be done in 365 days from order , but i will try today for the smaller ones.

Re: keep getting same message for Mc011
 

Yesterday i sent them an email in my language (thats the only option) UK support isnt really helpful on the chat.

Re: keep getting same message for Mc011
 

What language is that? I mean if it's not english

Re: keep getting same message for Mc011
 

Which countries eBay are you using? I assumed it was US from the flag

Re: keep getting same message for Mc011
 

It seems he's using a UK account?

Re: keep getting same message for Mc011
 

Yes im selling everything on UK eBay but account is registred for estern EU country.

Re: keep getting same message for Mc011
 

Alright soo my account got reinstated 2 hours ago , they started blocking payments from buyers again ... It would be okay if it wont be 30 days im kinda afraid of making restock to sell if they ban me i would get nothing.

Also what i wanted to notice do anyone notice that eBay was searching throug social media?
What i've notice i was keep getting notifications everysingle time that someone was visting my account (3 people) and every single time 30 minutes after eBay was reaply to me (Vists never happends before) (it was 6 times due to 6 msgs to MC011)

Re: keep getting same message for Mc011
 

Started blocking payments again - doesn't seem to be worth the effort to keep at this account.

What category of sales are you in?

Re: keep getting same message for Mc011
 

Im selling Digital Goods , i meant they put money "on hold" for 30 days. few payments are already processing but i guess its only released for ADs payment.

Re: keep getting same message for Mc011
 

First of all are you actually in USA? If not, please do change your flag location... it's confusing.

Digital goods.... I'm sure you know it's a very gray area.
I wouldn't dare sell on this particular account since you're still having issues with it.

I'd wait until everything cools down while using another account which I'm sure you have.

Re: keep getting same message for Mc011
 

Okay i've changed it to EU Flag.

At the moment got account in process (the new one) old one get banned after 5 days i guess it was due to too fast selling, i've get limit increased from external service that migh be case im trying on the new acc slow selling.

Well i wouldnt mind even if the acc will get banned and wait but at the end i need those money.

Well anyway i will just spend 3k on restocking till the end of month and wont request limit increase.(its been over 2 months scienc they gave me higher limit , they been increasing my limit every 5 days).