Paying fees in old accounts

muzzie · #1 03-25-2023

Found some account that has around 100 usd of unpaid fees, and as email history shows, it had been suspended for fees non payment. Tried to pay them via one time payment feature. However, when card details are entered, and I click on "make one time payment" button, a pop up window appears that is just empty, and card is not charged. Any ideas?

Icecolder2 · #2 03-25-2023

I get quite similar "errors" on some websites (not ebay) when using PC which is on WIFI, and payment app is on phone which is on mobile data.
Sometimes happens that my IP of WIFI (PC which i use for checkout) is one country, and mobile data IP (phone with payment apps) is on another country.
Then symptoms are quite same - empty window shows up and if left open for 15-20 min closes down by itself and drops time-out error. Once both (phone and pc) are connected to same way (both on same wifi or both on same mobile data connection) there is no errors then - it just passes through. In that "empty" window should be fields to input data of 2FA.

If you have payment app on phone, i would suggest to open EB on that phone browser (but not through eb app!) and try to check out then - for me worked everywhere else, but again- never tried it on EB.

Also if thous accounts are older than 2016 - would not bother then. I have few of them too, they allows to onbord a new seller for MP, but they does not allows to list anything - on a last page you get error "its not you its us, we looked everywhere".

**SaiJin** · #3 03-25-2023

Quote:

Originally Posted by muzzie

Found some account that has around 100 usd of unpaid fees, and as email history shows, it had been suspended for fees non payment. Tried to pay them via one time payment feature. However, when card details are entered, and I click on "make one time payment" button, a pop up window appears that is just empty, and card is not charged. Any ideas?

Try a different browser, if it's still glitchy, wait a week.

rsot · #4 03-25-2023

had the same thing happen when paying off an overdue owed amount - wait it out

muzzie · #5 03-25-2023

Quote:

Originally Posted by SaiJin

Try a different browser, if it's still glitchy, wait a week.

I tried 3 different accounts, all have same glitch. Asked support, they said it is not because of fees, but because of "risks". I put doubs to it as I've never seen eBay refusing to take money to cover a neg balance in a suspended account. As it just does not make any sense, suspended account = permission not to pay fees?

Icecolder2 · #6 03-25-2023

One more trick to try:

If you using Visa, then use mastercard, and if you use mastercard, then use visa. Because they somehow react very different to it.

muzzie · #7 03-25-2023

Quote:

Originally Posted by Icecolder2

One more trick to try:

If you using Visa, then use mastercard, and if you use mastercard, then use visa. Because they somehow react very different to it.

Tried both, even tried local card - same blank window.

agent006140 · #8 03-25-2023

It could be your account,it is closed for good

muzzie · #9 03-26-2023

Quote:

Originally Posted by agent006140

It could be your account,it is closed for good

It is not closed, it is suspended. Currently, 3 accounts, all having the same issue. Just can't pay fees, not working.

agent006140 · #10 03-26-2023

why are you suspended?
if you pay your fee,does it mean you are no longer suspended?
Ebay has already written off the uncollected fee as losses.
why do you want to pay those fees?Do you want your accounts back to buy/sell again?
May be Ebay does not want you back,thats why it wont let you payback the fees.

muzzie · #11 03-26-2023

Quote:

Originally Posted by agent006140

why are you suspended?
if you pay your fee,does it mean you are no longer suspended?
Ebay has already written off the uncollected fee as losses.
why do you want to pay those fees?Do you want your accounts back to buy/sell again?
May be Ebay does not want you back,thats why it wont let you payback the fees.

When ebay does that, account gets inaccessible - not possible to log in. But here it is all as usual in an account that has fee debts. However the payment does not work.

rsot · #12 03-26-2023

Quote:

Originally Posted by muzzie

When ebay does that, account gets inaccessible - not possible to log in. But here it is all as usual in an account that has fee debts. However the payment does not work.

correct - just wondering if you had also tried to pay from the bank registered on file

agent006140 · #13 03-26-2023

Quote:

Originally Posted by rsot

correct - just wondering if you had also tried to pay from the bank registered on file

Under MP,how else can one pay if not from the bank account registered ?

agent006140 · #14 03-26-2023

may be try another browser ???
or go to Ebay seller forum and ask other sellers?

rsot · #15 03-26-2023

Quote:

Originally Posted by agent006140

Under MP,how else can one pay if not from the bank account registered ?

can pay via cc as one-time payment if not wanting to use bank

muzzie · #16 03-26-2023

Quote:

Originally Posted by rsot

correct - just wondering if you had also tried to pay from the bank registered on file

There is no bank on file, only card. But when I try to make one time payment, it even does not offer me to use the card on file, only to add a new card. And it fails.

rsot · #17 03-26-2023

Quote:

Originally Posted by muzzie

There is no bank on file, only card. But when I try to make one time payment, it even does not offer me to use the card on file, only to add a new card. And it fails.

that's really odd - i was given the option to use the card on file...this really sounds like some inherent glitch or problem on account.

one thing worth trying - log onto a different eb platform and then go to the seller account section - it should take you back to original platform on which you registered - does it give you any new option...

muzzie · #18 03-26-2023

Quote:

Originally Posted by rsot

that's really odd - i was given the option to use the card on file...this really sounds like some inherent glitch or problem on account.

one thing worth trying - log onto a different eb platform and then go to the seller account section - it should take you back to original platform on which you registered - does it give you any new option...

Yes, account registered on .co.uk. If I log into .com, then it redirects me to .co.uk payment page.

martyjump · #19 04-26-2023

Is this a pre-MP account? I have a few of those that I thought about reactivating by paying the fees. One is only $15 so I thought about paying it and trying to get the account back bc when I login it directs me to call customer service.

I called and they told me when I want to pay to call them back and they would guide me through the process.

I no longer have the same phone number as I did then and cannot answer stealth identity questions which I assume would be the next step to reactivation so I kind of gave up and started making New stealths but possible for you to call in and pay.