suspension for BBE

[orient]

Hello,

I had real eBay account aged 10 years with decent feedback and thousands of transactions however that account got suspension excusing BBE. (Bad Buyer Experience)..

Even though there was no even one negative feedback and all cases were closed in favor of mine, eBay claims that it doesn't matter case is closed in favor of the buyer or seller but important case has not been opened at all as if it is up to me that one idiot not opens a case due to be missing at his address during the delivery.

At first i was told that this suspension was temporary and i had right of appealing after 30 days but then it turned into a permanent suspension without any additional reason or action since during that time account selling activities were already restricted.

Do you think is there a chance of get this restriction lifted anyhow or it is hopeless and i have to simple forget about this account ?

Through all these years, i had enough nerves up with eBay and had enough experience such as mc011, providing buying invoices, photos near the goods to assure them that i was not dropshipping and many other but this is the first time i couldn't get it sorted out.

[murdered_by_ebay]

the issue here is that you were either selling expensive items or large volumes

the account is gone , you need to open new accounts and split volume between them

it is not correct that cases solved in your favour lead to suspension , it is likely that the cases had been opened because of late delivery , like due to international despatch , if this happens frequently in conjunction with expensive items this may easily lead to restriction

best way to go is opening new accounts and avoid international delivery , if you sell in the US use local fulfillment

[agent006140]

DO YOU REALLY have the merchandise on hands?
And how many cases have been open in recent years?
It does not matter if it closed in your favor,what is important is the number of cases open.

[degsey69]

It is very important that a good dialogue is open with buyers and shipping done when indicated and delivered on time, these are the areas if neglected will have an impact on your account, from this month INR are being counted even if delivered late and cases closed in favor of the seller.
It’s getting harder to keep the accounts on eBay in compliance when you are doing your job, so if you open a new account the 3 main rules are communication communication communication.

[murdered_by_ebay]

Originally Posted by degsey69

It is very important that a good dialogue is open with buyers and shipping done when indicated and delivered on time, these are the areas if neglected will have an impact on your account, from this month INR are being counted even if delivered late and cases closed in favor of the seller.
It’s getting harder to keep the accounts on eBay in compliance when you are doing your job, so if you open a new account the 3 main rules are communication communication communication.

new INR is for items listed on ebay.com with location outside the US , if you have a case where you provide US tracking and it is solved in your favour your performance does not get affected

the TO's problem is very likely late delivery from overseas on high priced items

[orient]

Originally Posted by murdered_by_ebay

the issue here is that you were either selling expensive items or large volumes

the account is gone , you need to open new accounts and split volume between them

it is not correct that cases solved in your favour lead to suspension , it is likely that the cases had been opened because of late delivery , like due to international despatch , if this happens frequently in conjunction with expensive items this may easily lead to restriction

best way to go is opening new accounts and avoid international delivery , if you sell in the US use local fulfillment

Unfortunately i am not in U.S. and all goods are located in Turkey but major buyers are from U.S. and Europe. So international shipping is a key requirement for my business.

[orient]

Originally Posted by agent006140

DO YOU REALLY have the merchandise on hands?
And how many cases have been open in recent years?
It does not matter if it closed in your favor,what is important is the number of cases open.

Yes, all merchandise on my hands. It is my business logic to have stock of all products in low costs and sell only these products, if not able make stock in low prices then simple stop for a while. I have physical shop and doing business in local market as well.

I can say around 20-25 cases but all closed in my favor and most of time it was about delivery failed due to recipient is not at his address.

[orient]

Originally Posted by degsey69

It is very important that a good dialogue is open with buyers and shipping done when indicated and delivered on time, these are the areas if neglected will have an impact on your account, from this month INR are being counted even if delivered late and cases closed in favor of the seller.
It’s getting harder to keep the accounts on eBay in compliance when you are doing your job, so if you open a new account the 3 main rules are communication communication communication.

Since stealth account are something new to me, i really so confused if i need to go on buying ready accounts here from the marketplace or make real accounts on my family members or so.

[orient]

Originally Posted by murdered_by_ebay

new INR is for items listed on ebay.com with location outside the US , if you have a case where you provide US tracking and it is solved in your favour your performance does not get affected

the TO's problem is very likely late delivery from overseas on high priced items

Can be because price of items were high. Most of them over 50$ to 200$ and good selling.

[rsot]

Originally Posted by orient

Since stealth account are something new to me, i really so confused if i need to go on buying ready accounts here from the marketplace or make real accounts on my family members or so.

It's your choice - as you learn stealth, you can make your own. Buying ready accounts makes things simpler but does cost more $

[degsey69]

If you are going to continue selling to the USA, then you need to be proactive to if there are failed deliveries, especially after the second attempt and they have received a card. I would message them to let them know there has been attempted deliveries and come over concerned, that will cut out the INR cases. I constantly monitor my shipping to see if there are non or missed deliveries.