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We may need to coerce eBay employees into the forum. We need linkage from other forums! When I get more time, I'll start spreading the word about the forum on eBay forums. If anyone else has time, by all means drop a link in your favorite eBay forum get these guys here.

Sounds like something big. But wouldnt that have u in a risk for advertising something like this forum here on ebay's forum? Would that be ok? lol

*watch me get banned in 10 seconds from ebays forum*

Great Forum ..Guys!!!
 

Thanks Aspkin!

You mean there is really a live person at the T&S dept:confused:
.. I bet their names are Jeager ,Marcellus or Luce...

E100 :D

ah thats true :p

Hey welcome to the forum. It would help if you can post a correction if you see our observations are incorrect.

Yeah I saw that. I was just posting my own personal experience after owning 3 PP accounts. Maybe I'm just lucky? ;)

Nice to have an eBay Employee here, what made you register? Oh I know why. :)

Anyways, I hope you can help out with wrongful suspensions. It's sad sometimes when someone who depends on eBay for money gets suspended for no reason. They're left with no option at times but to try again and again until they get back in. I never 100% depended on eBay, but eBay does wonders to boost sales if you go at it hardcore. At my best I was doing up to 6k a day in sales from eBay; and having that all stopped because of VeRO was tough. Though I got through it and helped others to do so as well. Thus we're all here.

I know you're mostly here to read, but feel free to poke in every once in awhile like what you did with Willie. :cool:

I know everyone here would appreciate it.

Aspkin

pff...ebay does not heav enough employees to do anything everything is run by computer anyways...

was someone looking for a current or past ebay employee? how can one be of help?

i'm familiar with a variety of aspects of the confusing/convoluted ebay warning/suspension/appeals process. i'd be happy to help as I can.

yes i work at ebay customer service suspending your dirty little accounts!!!! lol

tcho, how many accounts do you suspend in a day?

how many accounts i personally suspend? it depends on what task i'm working and how hard i decide to work. anywhere from 30 - 100 i suppose is a rough estimate.

I'd be happy to answer specific questions if people have been suspended and want help with it.

hey do you still work with ebay...can you help clear my name out or fix my origanl account

Just a question
 

What's the best way to keep your account on ebay in good standing? also what's the deal with the VERO how do they pick which auctions there going to shoot down? or is that really a random thing?

he is a scam modee you can tell by the way he ignors simple questions and goes off on a tangent about nothing. Sure I can create another account on here and pretend im a ebay employee and say everything about nothing. :cool:

To be honest i think I know who you are and you dont ban accounts. I have my sister do a checkup on folks web address and where they go. You work in customer service in a low level place :rolleyes: also you dont do much except try to calm down customers. On top of that you dont work in T and S since T and S does not talk to anyone. Also you dont do the banning I tell you that right now its bots that do the banning. Also once your banned your banned you cant get reinstated even if you send in the info needed. I only know this becuase of my sister and I had to talk to some customer service ebay about it how they couldnt do nothing to reinstate my old account they didnt know why i got banned with good feedback no trace of anything. So why dont you go across the street to the mcdonalds and have a big mac and think things over about your level career at ebay making 20k/year yes that is your salary. :D

If he's not right on the bots issue, what about the reinstatement? Has anyone been suspended for a simple payment issue and once paid, the account was reinstated without skipping a beat? Or are you just throwing money down a hole to do so and you'll never be reinstated without at least going through a lot of extra effort and providing a lot of excess documents?

JACK how can an ebay employee reinstate you when they dont even know why you got banned in the first place..think about that one. If one hand is doing something vs the other how can they cooperate. They do want you to pay of course the fees associated with the account, but other than that your just giving away free money to them for nothing. Go ahead and give it a shot.....I already tried. ON my rapunzel_01 account the accounter person did not understand why I was banned. I was a power seller I believe gold or plantinum and had customer service for those accounts she looked over my account still didnt understand why I got banned and asked at the end of the conversation, "you gonna pay the final bill" I respond, "are you going to reinstate me' she responds, "i dont know why your banned to begin with so I cant rinstate you" I just said, "no im not gonna pay then" she just said, "ok".

How do you get buyers who have left bad feedback to have a complete change of heart and withdraw the feedback they left you, in order to hit the mythical 95%

any ideas??

In this case the account was banned because the account wasn't paid. I had a mofo buyer who left me a negative who has since moved on and didn't respond to the dispute. Which is lucky because trying to have the negative removed by ebay directly was less than successful. Now the only thing, presumably, keeping me from using that account is a small balance to be paid. This is worth doing IF the account will be reinstated immediately once payment is made. And if changing the username promptly afterward won't result in more problems.

I don't plan on selling immediately with it, but no sense wasting a good account if the bill is small and that's the only problem.

Crash course on eBay Customer Service heirarchy:

Customer Service
/ \
General Support (GS) Trust and Safety (TnS)
/ \ / \
Billing GS Community Watch (CW) Safe Harbor (SH)

In case the chart doesn't speak for itself, GS is essentially subdivided into a Billing section and a GS section. Billing is obvious. GS basically answers 'how to' questions. How to list, how to add features, blah blah you can figure it out.

TnS is subdivided into Community Watch (VeRo, List Practices (LP), etc), basically removing individual listings (sometimes suspending accounts) for specific *listings* or listing violations. So this would be like VeRo which I think you all know, or LP which are the more 'minor' violations like putting an outside website which is unrelated, asking for off site transactions, etc.

Safe Habor on the other hand deals with things such as previously suspended users, "high risk" accounts as Modee was talking about in another thread, sellers or buyers who aren't completing transactions or scamming and lots of other suspensions which I'm sure you're all familiar with too.

So I work for Customer Service, but I don't work in GS. I can also work in TnS but know nothing about the other half of TnS. As with myself I'm more of a Safe Harbor kinda guy, but I have passing familiarity with CW, and, well, I can always ask a fellow employee should I not know something.

I hope this makes sense.

PS, Modee, I appreciate the compliment on my English, but you should try to google and find out where the eBay CS centers are. Other than our outsourcing groups which handle only minor issues, the 3 major ones are all in North America, generally in multicultural areas -- which may explain the accents and the english.

*edit* My chart didn't come out with all the spaces as it looked when I wrote it, so I dunno how to fix it, but hopefully you guys can get it :)

Ooooookay. This is lovely. You have a sister...thanks buddy. Let's dissect the problems with your so-called argument.

1) "I have my sister do a checkup on folks web address and where they go."

-What is my web address exactly? Where would you get this information from? Even if you got my email address attached to this forum account, it's a complete bogus one with no traceback to who I am. So unless your sister is somehow tracing my IP back to the ISP and then somehow getting my personal information from it (which I highly doubt), you're really never going to find out who I am. Actually, it wouldn't even matter because this internet account isn't even in my name, lol.

2) "You work in customer service in a low level place :rolleyes:"

-Yes, I work in customer service, as I've said the whole time. And yes, in a low level place, because as you may expect customer service, for almost any company, is a very low level position. What do you expect? Do you really think I'd be here if I were a high level executive?

3) "Also you dont do the banning I tell you that right now its bots that do the banning. "

-No. They don't. I've already explained to you there are very few suspensions that bots perform. If you don't believe me, ask your "sister" who somehow knows everything. In fact if you have this sister on the inside, why are you even here, she should be able to clear everything up for you?

4) "once your banned your banned you cant get reinstated even if you send in the info needed."

-That's strange, considering I've reinstated hundreds of accounts who've sent in the information I asked for. I've also kept hundreds of accounts suspended because they didn't send what I asked for or kept violating policies.

5) "So why dont you go across the street to the mcdonalds and have a big mac and think things over about your level career at ebay making 20k/year yes that is your salary."

-That's quite mature. How old did you say you were again? Not that I'd ever want to get into an argument about salary, or say that eBay pays highly, but they certainly pay quite a bit higher than 20k/year.

I hope I've sufficiently answered your questions.

Jack, what is your total feedback for selling and how many negative feedbacks do you have for selling?

lmao modee. So true. And tcho, you're in the UK. I can see your ip. Just wanted to tell you that you're not as anonymous as you think you are. Rapunzel I checked out your account, you really were suspended for no good reason. That sucks, hope you got back on.

ROFL..good try but I'm definitely not in or from the UK...feel free to venture more guesses.

Besides, it seems you missed the point of my earlier post. I never claimed full anonymity or that it wasn't possible to trace my IP (of course it is, although you apparantly didn't trace it correctly). It was that rapunzel_01 claimed to know who I am, so much so that he had his sister somehow check up on me and knows where I work and what position. He is, of course, blatantly false too, but who cares right? Hate on the eBay guy!

I am new in the community and I have been suspended from ebay for a very stupid reason (as all of us) and I would like to ask tcho if there is a way we can prove to Ebay that they were wrong in suspending? Is there an appeal procedure? I have been suspended as I was trying to sell my original Louis Vuitton bag bought from Harrods in 1997. I had varios pictures in the listing, which any expert would be able to see that this was an authentic item. They removed the lisiting. I was very angry and I put it back on again and they suspended me saying that I was infringing trademarks. I can still prove that the bag was original, because it is still in my possesion. So they suspended me for 7 days and I was not allowed to log in to Ebay at all, but I had another account in which I was selling some stuff which was going to finish that day. I had to log into that account to be able to post the items to customers that have paid for them. So what happened? Ebay suspended all my accounts for 12 months!!!!! That is really ackward! I tried to e-mail over and over again and they do not want to know.

yeah same question, but only i was selling authentic louis vuitton purses that I bought from China. Hey they even came with a receipt stating they were originally purchased in 1997 (must have been a good year for louis eh?). Anyway it seems that when you buy in bulk, you get some kind of big discount, because no way did the purses cost me 1200 bucks like in the store. please advise.

Those purses are ⊗⊗⊗⊗. Thats why you were suspended from Ebay. Ebay didn\'t do anything wrong, you did. Designer purses from china = ⊗⊗⊗⊗. I know of some suppliers that can even ⊗⊗⊗⊗ the receipt to. Didn\'t mean to harm your day but its the truth.

And you can buy those designer purses in bulk. You just can\'t. So if I were you I would find a new item to sale because that isn\'t going to cut it on Ebay

suspended_for_no_reason: Yeah, you'd get suspended for listing the same item again when they removed it the first time.

As for your other account which was suspended, IF you hadn't listed anything new on the account after your other one was suspended, then email in and very clearly explain that. Don't write a long rambling email, just clearly explain that the listings on your other account were already up when you were suspended, and you were in no way using the account after the suspension.

Hopefully, if you get a half competent appeals rep, they'll double check on it and not apply a 12 month period. Of course if you did list something new after your original suspension you're screwed.

Like whatiswrongwithebay said, they're ⊗⊗⊗⊗. You don't buy LV purses in bulk, especially from China. Sorry :)

There are certain items that are absolutely red flags and LV is one of them.
If you have a receipt from an authorized LV dealer you might scan that and include it in any listing from now on. Unfortunately, that purse is tainted and you will have to write a different description. take new pics, etc. or it will just get any newly created account "associated" with the already banned ones.

Oh btw TCHO, I did do some more venturing and was able to successfully find your IP. Does Canada sound familiar to you? Don't even try to deny it. I'm looking at it right now, haha. How anonymous do you feel now? :)

Congrats :) 2nd try's a charm I suppose eh. However, out of 30 million people you have it narrowed down to, I'm feeling pretty anonymous still. Please continue :)

You might still be anonymous, but now :p you have been exposed

He should move to Nigeria and gain some credibility

ROFL I'm not sure if this is sarcasm or not...

I got suspended with one account and did nothing but REMOVE a listing from another account to comply with suspension and I got permanently banned for using another account. I explained this and ebay didn't give a rats a**

why would it be sarcasm, he is right you know. In my ebay noob days I tried to buy a laptop (m1210) from a Canadian and he said he would sell it to me for $900 (lol, oh the ignorance of me). He lead me on saying that he needed money fast for his trip to Europe so he would only do the deal via WU. Sent me a ⊗⊗⊗⊗ invoice and everything. "Confidence Tricksters" they are, but not saying all Canadians are like that. Just Modee is right, ask any Brit.