I have a slight problem and I just wanted your advice. I got an email today that my ebay account has been temporarily restricted. The code is MC011. I want to know if this kind of code would be lifted if I provided all the information that they have requested for. I don't want to go through all the stuff I did with my original account and then in the end, they refuse to unrestrict it. Please help me. The letter is copied below. Thanks.
Hello W*****,
A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. A list of any removed items will be listed further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).
To appeal this restriction, you will need to:
- Provide proof of delivery for all of the items sold on your eBay account.
-- The easiest way to do this is to submit tracking numbers for each of the items posted. This will help show buyers more of your selling history and will also allow us to confirm that your items have been posted. To upload tracking, please visit the adding tracking information page:
Including tracking or Delivery Confirmation information
-- You can also verify delivery by providing the feedback you have received from buyers.
- Submit all of the following information by fax (fax number below):
-- Documentation (including manufacturer's invoices or receipts) that shows that you purchased the item (s) recently listed for sale on eBay.
-- Important --
Make sure that your name and user ID appear on each document that you submit. If this information is not included, it cannot be processed. Also, please be sure your submitted documents are current, valid, and legible.
Fax all documents to:
eBay
Attention: SRM Appeals
Fax number: (801) 880-7018
