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Old 07-11-2015
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Default if i have a problem with seller in here!!!!

what shall I do if I have a problem with a seller on aspkin.com??!!!
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Old 07-11-2015
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Default Re: if i have a problem with seller in here!!!!

Contact the moderators.
I believe Jamesnorth is the one to contact if you have an issue with a seller.
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Old 07-11-2015
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Default Re: if i have a problem with seller in here!!!!

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Originally Posted by slokor View Post
Contact the moderators.
I believe Jamesnorth is the one to contact if you have an issue with a seller.
thanks I ll contact him
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Old 07-11-2015
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Default Re: if i have a problem with seller in here!!!!

have you tried contacting the seller first?
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Old 07-11-2015
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Default Re: if i have a problem with seller in here!!!!

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Originally Posted by bjammin View Post
have you tried contacting the seller first?
yes I did , many times, anyways, he sorted it out ...
the thing is, it is not good to sell if you can not make strong after sales service
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Old 07-11-2015
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Default Re: if i have a problem with seller in here!!!!

You are 100% correct on that
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Old 07-11-2015
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Default Re: if i have a problem with seller in here!!!!

You must have patience alot of the people who sell live in different time zones
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Default Re: if i have a problem with seller in here!!!!

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Originally Posted by xxrange View Post
You must have patience alot of the people who sell live in different time zones
24 hours waiting for instant code and 3 cards ,,,, is that enough ??? plus ignoring skype and PMs!!!!
I wont make such a post until I have a good reason
But as I said it has been sorted... but still waiting for the code
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Old 07-12-2015
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Default Re: if i have a problem with seller in here!!!!

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Originally Posted by feadup View Post
what shall I do if I have a problem with a seller on aspkin.com??!!!
As with ANY online retail outlet, the best way to resolve issues is ALWAYS to contact the seller first, then wait patiently for a response. And don't demand an INSTANT solution. Simply trust that they will help you. They have a reputation to uphold. If that fails, there are moderators, as Slokor said.

But please give them time before complaining on the forums.
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Old 07-12-2015
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Default Re: if i have a problem with seller in here!!!!

Quote:
Originally Posted by GhostOfAmazon View Post
As with ANY online retail outlet, the best way to resolve issues is ALWAYS to contact the seller first, then wait patiently for a response. And don't demand an INSTANT solution. Simply trust that they will help you. They have a reputation to uphold. If that fails, there are moderators, as Slokor said.

But please give them time before complaining on the forums.
question, if the seller said the code is instant, and i waited for 24 hours, then he asked me to wait anther 72 hours!!! is that something acceptable?
PS. the code is there but he had a problem with the connection ( I have no idea what was that??)

anyways, what was asking for is to honor his word, if he said instant then it should be instant..do not you agree?
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Old 07-12-2015
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Default Re: if i have a problem with seller in here!!!!

Unacceptable indeed.
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Old 07-12-2015
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Default Re: if i have a problem with seller in here!!!!

Quote:
Originally Posted by feadup View Post
question, if the seller said the code is instant, and i waited for 24 hours, then he asked me to wait anther 72 hours!!! is that something acceptable?
PS. the code is there but he had a problem with the connection ( I have no idea what was that??)

anyways, what was asking for is to honor his word, if he said instant then it should be instant..do not you agree?
I agree....instant certainly means very quick. I'd still give up to an hour before complaining, but from the sounds of it, you might be dealing with one of the sellers who's first language isn't English, so that also could be part of the problem.

I'm not saying the seller is right and you have no right to complain----I simply know from experience that often when there's an issue with a sale, the problem lies 90% in communication, and 10% with the product and/or delivery.

I hope everything works out, but if you continue to have issues, please PM JamesNorth101, and he'll work with you to get it resolved.

In general, private disputes between to parties, especially sellers, should be resolved via PM, NOT asking other involved members to weigh in. Our opinions are irrelevant---we do not provide the services you are having an issue with. Best to let the mods and seller handle it.
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