Hi, Was wondering if anyone could help as to why i got this email and what i should do. I have been selling with no problems, positive feedback and adding tracking to everything i sold on the day it was dispatched. So i don't know how i can add tracking when its all already there?!?
A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. A list of any removed items will be listed further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).
To help you be a successful seller and ensure a safe experience on eBay, we sometimes restrict selling activity, end active items, or suspend accounts until additional information can be verified or obtained. These actions are not necessarily meant to be a reflection of your account's activity, but rather a preventative measure.
To learn more about eBay's User Agreement, go to:
eBay User Agreement
To appeal this restriction, please review the following guidelines:
-- Provide proof of delivery for all of the items sold on your eBay account. This may be in the form of feedback left from buyers. If you prefer, you can submit tracking numbers for each of the items posted. This will help show buyers more of your selling history and will also allow us to confirm that your items have been posted.
To upload tracking to my eBay:
1. Go to My eBay. You may need to sign in.
2. In the "Activity" tab, click the "Sold" link.
3. Select the item(s) for uploading.
4. Click the "Add tracking number" button. You'll be redirected to the Add/Edit/Delete Tracking number page, where you can enter tracking numbers for the selected carrier.
5. Enter the tracking information.
If you use Selling Manager Pro to manage your orders:
1. Go to Selling Manager Pro > Sold.
2. Select the appropriate item(s).
3. Click the "Add Tracking Number" button.
When you submit the tracking number, it will be displayed below the item in My eBay "Sold" (for the seller), My eBay "Won" (for the buyer), and the View Order Details page (for both seller and buyer).
If you'd like to fax the tracking information, send it here:
eBay
Attention: SRM Appeals
(801) 880-7018
Please reply to this email after the above requirements have been met, and we will begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.
