Forum

Can't Get On Entropay?
 

Tried twice, using different computers, different IP addresses, both occasions


We're sorry, but we cannot load funds onto your card now ...

We're sorry for the disruption in service but your account has been selected for review. We routinely conduct checks to protect you and other EntroPay users.

We have not taken any money from your personal credit/debit card.

We hope to resolve this issue quickly but should you have any further questions, please contact us using one of the methods below:

Does this not work anymore?

It works for me. But for some reason, I think they do this with all new accounts. Im not 100% positive on that, so dont quote me on it. If I am wrong, someone please let me know.

But when I made my account, I had the same thing. I contacted them. I had to scan and email them a copy of my drivers license, front and bank of the debit card I was wanting to use, just had to black out some of the numbers using ms paint. They wanted a copy of a utility bill, but I dont have one, so I just started finding stuff that I figured would work. I grabbed a couple pieces of mail that was sent to me (scanned the envelope), I even them a copy of the Netspend direct deposit form. Just be creative, anything that can confirm that you are you.

Hopes this helps.

I didn't even get that far. My next email was the following.

We are writing to inform you that your EntroPay account has been suspended.

We take security very seriously, and we suspend any account where there is or appears to be any activity of a suspicious nature. We are obliged to carry out such measures in the interest of our genuine customers.

We are taking steps where possible, to refund any money held on your EntroPay VISA Card(s) or in your EntroPay account. Any such refunds will be to the credit/debit cards from where the funds were originally transferred.

Please note that your EntroPay VISA Card(s) will now be declined by merchants and you will no longer be able to login on our website.

If you require further detail, or believe that our decision is unjustified, please contact our Customer Support team using the help links on our website or by emailing support@entropay.com. And we will endeavour to help where we can.

Yours sincerely,
EntroPay
www.entropay.com

You have to use your real details on entro.

I did use real details

Do they check passports around the world, and CC a copy, whether it is true?

There doing that to every account now