Dear Carolyn,
Your EntroPay username is Langstonentro.
Whilst carrying out a random security check , we have noticed that your account needs further verification, and we have temporarily restricted your account.
Your EntroPay account will be fully reactivated once we have received and reviewed the following ;
1.) A clear copy of your Passport, Photographic Drivers Licence or I.D. Card (both sides).
2.) A clear copy of both sides of all funding sources registered on your account, (For security reasons, we only need to see the first 6 and last 4 digits, Please COVER the 3 digit security code (CVV)). If your funding source is a Virtual Card, please send us a screenshot.
3.) A clear copy of a recent utility bill, on which your name and address are clearly visible.
4.) The name of the merchant at which you intend to spend.
You may send the documents via the Help Desk inside your account which is a secure channel.
Log into your EntroPay account, click on Help and Support, select helpdesk, click new request and attach the documents.
All documents are kept in a secure environment, and are only available to senior security personnel.
We apologize for any inconvenience this causes but we trust that you appreciate the importance of maintaining appropriate security standards for our customer's accounts.
Kind Regards
EntroPay Security Team
i receive the email from entropay
I uploaded all the documents (passport, credit cards, UB)
But they still freeze my account
Dear Carolyn,
Your EntroPay username is carolyn
We are writing to inform you that your EntroPay account has been suspended.
We take security very seriously, and we suspend any account where there is or appears to be any activity of a suspicious nature. We are obliged to carry out such measures in the interest of our genuine customers.
We are taking steps where possible, to refund any money held on your EntroPay VISA Card(s) or in your EntroPay account. Any such refunds will be to the credit/debit cards from where the funds were originally transferred.
Please note that your EntroPay VISA Card(s) will now be declined by merchants and you will no longer be able to login on our website.
If you require further detail, or believe that our decision is unjustified, please contact our Customer Support team using the help links on our website or by emailing
support@entropay.com. And we will endeavour to help where we can.
Yours sincerely,
EntroPay
www.entropay.com
Some people know what is the reason?
Recently, ENTROPAY frequent problem, does not work, etc.
EntroPay Support troubles 
