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entropay enquiry help
 

Dear





While reviewing your account, we have noticed that you have created 11

Entropay Virtual Visa cards.



For fraud control purposes we would appreciate if you can provide

information as to why such a high number of cards is being used.



Your account is fully operational and your VCCs are active. However do

appreciate that in order for us to ensure that we keep fraud under control,

we might need to restrict your account if we do not receive a reply within

the next 3 business days.



Thank you for your co-operation on this matter.


Received this email today , anyone else had this issue? and how to go about resolving it?

TIA

You give them a reason for creating them (Accessing 'adult' sites, buying presents for the wife, don't like using the same details etc,)

They wont let you make any more and may well shut you down so be ready for it

:pop2:

Too much, too soon without using the cards up - sounds like it.

Just answer them anything. Best to say, you are using them for "adult" sites, unless you already registered them for paypal. If you did, say you are using different zip codes

Hi there, I use them for different things, some for buying on online, some for signing up to particular sites, some paying people i do not know.

Do not like my information out there, hence i use your wonderful site

-----------------------------------

Dear

Thank you for your e-mail.

We kindly require that you close the already created virtual card and please let us know when this is done so as to be able to proceed accordingly.

Regards,

Bryan
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Sorry, i do not understand what you mean

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Dear

Your EntroPay username is ****

Whilst carrying out a random security check , we have noticed that your account needs further verification, and we have temporarily restricted your account.

Your EntroPay account will be fully reactivated once we have receivedand reviewed the following ;

1.) A clear copy of your Passport, Photographic Drivers Licence or I.D. Card (both sides).

2.) A clear copy of both sides of all funding sources registered on your account, (For security reasons, we only need to see the first 6 and last 4 digits, Please COVER the 3 digit security code (CVV)). If your funding source is a Virtual Card, please send us a screenshot.

3.) A clear copy of a recent utility bill, on which your name and address are clearly visible.

4.) The name of the merchant at which you intend to spend.

You may send the documents via the Help Desk inside your account which is a secure channel.

Log into your EntroPay account, click on Help and Support, select helpdesk, click new request and attach the documents.

All documents are kept in a secure environment, and are only available to senior security personnel.

We apologize for any inconvenience this causes but we trust that you appreciate the importance of maintaining appropriate security standards for our customer's accounts.

Kind Regards

EntroPay Security Team

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These things are none of your business


Regards

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Please note that we are required to look into all activity carried out on EntroPay accounts.

On occasions, we may have to decide whether an account is in good standing, and request personal and financial identification documentation in line with our regulations.

As you know, we have restricted use of your account until we have seen and checked the requested documentation.

We again ask you to send us the following documents:

1.) A clear copy of your Passport, Photographic Drivers Licence or I.D. Card (both sides).

2.) A clear copy of both sides of all funding sources registered on your account, (For security reasons, we only need to see the first 6 and last 4 digits, Please COVER the 3 digit security code (CVV)). If your funding source is a Virtual Card, please send us a screenshot.

3.) A clear copy of a recent utility bill, on which your name and address are clearly visible.

4.) The name of the merchant in which you intend to spend.

5.) Why you have created so many VCC

You may send the documents via the Help Desk inside your account,which is a secure channel.

Log into your EntroPay account, click on Help and Support, select helpdesk, click new request and attach the documents.

All documents are kept in a secure environment, and are only available to senior security personnel.

We apologize for any inconvenience this causes but we trust that you appreciate the importance of maintaining appropriate security standards for our customer's accounts.

Kind Regards

oops! Those things ARE their business.

They need to cover themselves. No documents from you, no account(s) with them. :mad:

I got two others with them already this a third one, with no money in it :)

Hi,

I had several accounts and received the same messages from them as well. They think that you resell their vcc to other people and do not agree with it.
At last I had to withdraw all the funds and close all my accounts.

But now I am interested in one other thing. They write that now it is possible to use Virtual Card as a funding source. This may be very good. But which virtual cards can be used as Entropay funding source? Maybe someone has already used any?

Its best to keep EP on your side. Just provide the docs they request