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Entropay The UK alternative to Simon. Works for both eBay & Paypal. Entropay discussions.

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  #1  
Old 04-02-2015
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Default Entropay

Anyone else got problems with Entro today? Cannot view transaction history on any cards
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Old 04-02-2015
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Default Re: Entropay

No issues, works nicely.
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  #3  
Old 04-02-2015
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Default Re: Entropay

Tried logging in again, all my cards' history has disappeared and has 1st April as opening balance. Hope this isnt an April fools!
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Last edited by sax4; 04-02-2015 at 05:46 AM.
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  #4  
Old 04-02-2015
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Default Re: Entropay

When it comes to money, there should be no jokes :/
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  #5  
Old 04-02-2015
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Default Re: Entropay

You would think so. I will give it a few hours then contact them
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Old 04-05-2015
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Default Re: Entropay

Entropay support is shocking, no reply within 48hrs as promised.

Still no history on any cards available before April. Noone else has this so I wonder what the hell.is going on. I was waiting for some expuse codes too
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Old 04-05-2015
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Default Re: Entropay

Well... wait for the response. Today I sent some docs to verify my acc, got verification almost instantly.
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Old 04-05-2015
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Default Re: Entropay

They are working on a Sunday then
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Old 04-05-2015
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Default Re: Entropay

Having the same problem with one of my buyers
But all other cards i created are fine with transactions showing ?
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  #10  
Old 04-06-2015
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Default Re: Entropay

All my cards are the same, no history showing.
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  #11  
Old 04-06-2015
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Default Re: Entropay

I think they screwed up somehow
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Old 04-06-2015
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Default Re: Entropay

I had issues accessing my march statements. I sent them an email. They responded in less than 12 hours and asked for the last 4 numbers of each statement I needed. They sent the statement with another 12 hours. I was happy with the turn around time they provided. Sorry to hear you are not getting the same results.
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  #13  
Old 04-07-2015
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Default Re: Entropay

Quote:
Originally Posted by bjammin View Post
I had issues accessing my march statements. I sent them an email. They responded in less than 12 hours and asked for the last 4 numbers of each statement I needed. They sent the statement with another 12 hours. I was happy with the turn around time they provided. Sorry to hear you are not getting the same results.
Same here i provided card numbers and they sent me statement details for more than i asked for and was withon a few hours.

You sure you choosing the right option under the help section to contact them?
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Old 04-07-2015
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Default Re: Entropay

Yeah I tried twice from within Entro. Going to email them through the support email
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Old 04-07-2015
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Default Re: Entropay

Quote:
Originally Posted by sax4 View Post
Yeah I tried twice from within Entro. Going to email them through the support email
Yes thats what i used. New site probably causing all the issues
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  #16  
Old 04-10-2015
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Default Re: Entropay

All working fine the last few days, crisis averted.
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  #17  
Old 04-13-2015
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Default Re: Entropay

Site appears to be particularly crap lately. Just tried transferring money between one card and another and the money has disappeared with that error message saying "the engineers have been called"

They are causing me some stress lately
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  #18  
Old 04-13-2015
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Default Re: Entropay

Quote:
Originally Posted by sax4 View Post
Site appears to be particularly crap lately. Just tried transferring money between one card and another and the money has disappeared with that error message saying "the engineers have been called"

They are causing me some stress lately
Did you get it back in the end?
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  #19  
Old 04-13-2015
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Default Re: Entropay

Quote:
Originally Posted by sax4 View Post
Site appears to be particularly crap lately. Just tried transferring money between one card and another and the money has disappeared with that error message saying "the engineers have been called"

They are causing me some stress lately
Their site has become pretty buggy recently. Much prefer the old interface.
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  #20  
Old 04-13-2015
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Default Re: Entropay

I like the old interface as well but /knock on wood - no issues here
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  #21  
Old 04-14-2015
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Default Re: Entropay

Quote:
Originally Posted by Bunneh View Post
Did you get it back in the end?
Yep, Entropay is great when its working
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