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Entropay The UK alternative to Simon. Works for both eBay & Paypal. Entropay discussions.

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  #1  
Old 07-22-2015
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Default entropay close account no reason provied

hello,


i received a email this morning telling me that my account was being closed with 2000 in it beacause they couldnt accept the documents provided the only issue is..... i never provided any documents norr was i asked.
I contacted them and they said they couldnt do anything sorry good bye.


Have i just lost 2000 and the fees i paid to put the moeny in?
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  #2  
Old 07-22-2015
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Default Re: entropay close account no reason provied

wow weird, maybe you got hacked?
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  #3  
Old 07-22-2015
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Default Re: entropay close account no reason provied

That's the first I have heard off.

I have been with entropay since 2008.
It's been okay, not had any major problems.

Why don't you email them and find out the exact reason.
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  #4  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Did you make this account in your real details?

You do know you are not allowed to receive money (from paypal) into your entropay account?
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  #5  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Quote:
Originally Posted by Bunneh View Post
Did you make this account in your real details?

You do know you are not allowed to receive money (from paypal) into your entropay account?


yes account in 100% real details, why is it you cant receive money from paypal? Mismatch names? i never received any money


Thanks
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  #6  
Old 07-22-2015
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Default Re: entropay close account no reason provied

what would you recomend in terms of getting my money back? they arent replying to any of my emails
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  #7  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Quote:
Originally Posted by garry9061 View Post
yes account in 100% real details, why is it you cant receive money from paypal? Mismatch names? i never received any money


Thanks
Entropay rules dont allow you to receive money into Entropay or your account gets closed.
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  #8  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Quote:
Originally Posted by garry9061 View Post
what would you recomend in terms of getting my money back? they arent replying to any of my emails
Where are you going on the site to message them?

How long ago did you message them?
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  #9  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Have you tried purchasing items with the card the money is on? Usually it gets blocked though.
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Old 07-22-2015
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Default Re: entropay close account no reason provied

i had a message in withthem about 3 days ago and i used that this morning and got a response but ever since then i havent got a response. around 11
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  #11  
Old 07-22-2015
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Default Re: entropay close account no reason provied

now i cant even log into the account!! i am seriously worried here!!!! i think i have lost my 2000
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  #12  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Quote:
Originally Posted by garry9061 View Post
now i cant even log into the account!! i am seriously worried here!!!! i think i have lost my 2000
How did you get 2000 in there?
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  #13  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Sounds like there is more to this story than you are letting on. They don't just close your account for uploading 2000.

Now, if you uploaded 2000 which takes you over 1900 they would want docs, if you provided them moody ones, bye bye 2k.
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  #14  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Quote:
Originally Posted by Bunneh View Post
How did you get 2000 in there?
uploaded them by Visa credit, i literally just received a response from them saying that there was some sort of glitch and they have since restored the account.

Thanks for the help everybody, was close to having a heart attack lol
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  #15  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Oh wow you dont know how lucky you are
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  #16  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Really hahahah why has something similar happend to others and they got screwed over? hahahah
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  #17  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Blimey! You must be lucky. 2k down the pan otherwise
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  #18  
Old 07-22-2015
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Default Re: entropay close account no reason provied

i got scammed yesterday from AMEX aswell for 3K should get that back though
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  #19  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Due diligence....
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  #20  
Old 07-22-2015
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Default Re: entropay close account no reason provied

Quote:
Originally Posted by garry9061 View Post
i got scammed yesterday from AMEX aswell for 3K should get that back though
You been walking under ladders or past any black cats lately

How did amex scam you?
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  #21  
Old 07-22-2015
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Default Re: entropay close account no reason provied

someone bought 3000 worth of Oman flights, come to think of it i did visit a black cat shelter lol
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