entropay close account no reason provied

[garry9061]

hello,


i received a email this morning telling me that my account was being closed with £2000 in it beacause they couldnt accept the documents provided the only issue is..... i never provided any documents norr was i asked.
I contacted them and they said they couldnt do anything sorry good bye.


Have i just lost £2000 and the fees i paid to put the moeny in?

[empirestate]

wow weird, maybe you got hacked?

[eternity4u]

That's the first I have heard off.

I have been with entropay since 2008.
It's been okay, not had any major problems.

Why don't you email them and find out the exact reason.

[Bunneh]

Did you make this account in your real details?

You do know you are not allowed to receive money (from paypal) into your entropay account?

[garry9061]

Originally Posted by Bunneh

Did you make this account in your real details?

You do know you are not allowed to receive money (from paypal) into your entropay account?

yes account in 100% real details, why is it you cant receive money from paypal? Mismatch names? i never received any money


Thanks

[garry9061]

what would you recomend in terms of getting my money back? they arent replying to any of my emails

[Bunneh]

Originally Posted by garry9061

yes account in 100% real details, why is it you cant receive money from paypal? Mismatch names? i never received any money


Thanks

Entropay rules dont allow you to receive money into Entropay or your account gets closed.

[Bunneh]

Originally Posted by garry9061

what would you recomend in terms of getting my money back? they arent replying to any of my emails

Where are you going on the site to message them?

How long ago did you message them?

[Bunneh]

Have you tried purchasing items with the card the money is on? Usually it gets blocked though.

[garry9061]

i had a message in withthem about 3 days ago and i used that this morning and got a response but ever since then i havent got a response. around 11

[garry9061]

now i cant even log into the account!! i am seriously worried here!!!! i think i have lost my £2000

[Bunneh]

Originally Posted by garry9061

now i cant even log into the account!! i am seriously worried here!!!! i think i have lost my £2000

How did you get £2000 in there?

[Callidus]

Sounds like there is more to this story than you are letting on. They don't just close your account for uploading £2000.

Now, if you uploaded £2000 which takes you over £1900 they would want docs, if you provided them moody ones, bye bye £2k.

[garry9061]

Originally Posted by Bunneh

How did you get £2000 in there?

uploaded them by Visa credit, i literally just received a response from them saying that there was some sort of glitch and they have since restored the account.

Thanks for the help everybody, was close to having a heart attack lol

[Bunneh]

Oh wow you dont know how lucky you are

[garry9061]

Really hahahah why has something similar happend to others and they got screwed over? hahahah

[Callidus]

Blimey! You must be lucky. £2k down the pan otherwise

[garry9061]

i got scammed yesterday from AMEX aswell for 3K should get that back though

[Callidus]

Due diligence....

[Bunneh]

Originally Posted by garry9061

i got scammed yesterday from AMEX aswell for 3K should get that back though

You been walking under ladders or past any black cats lately

How did amex scam you?

[garry9061]

someone bought £3000 worth of Oman flights, come to think of it i did visit a black cat shelter lol