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Have etsy caught me out? New account sales still processing.
 

I recently moved house and got a new bank card and ID which all links to my new address. Its been a few years since my old etsy got suspended. So my new one has all new details, new IP, new bank account/ debit card, new address, everything is absolutely new apart from my name.

The account has been up and running for over a week now and I only have one item listed at the moment to start the account off slow and yesterday I received my first 2 sales and today I received another. All of them were made less than 24 hours ago but are all still processing. Is this normal or should I be concerned? I've had etsy accounts process payments for a while when the account is new but I can't remember how long they processed for.

Would my full name be enough for them to catch me out? My address is a different town and everything so nothing really is similar other than my full name being the same. On my real first account I never provided them with an ID or anything either but I have for this one.

Re: Have etsy caught me out? New account sales still processing.
 

Unless you have a super unique name....I don't think a name by itself will do it.

Re: Have etsy caught me out? New account sales still processing.
 

Lots of people have the same name.

I think if they twigged to you they'd just shut you down, they wouldn't delay processing and anger the customer.

There may be an issue with your PP... For example, if they paid by PP and it isn't properly set up, or if the PP payment address on ET.sy isn't correct, it will show as 'processing' indefinitely because won't posted to PP.

If you're using DC or whatever they call it these days, I don't see why it wouldn't process, it would post to your shop account, you just wouldn't be able to withdraw it.

Re: Have etsy caught me out? New account sales still processing.
 

What do you mean by delayed processing?

They hold your funds for 3 days when you are a new user. Is that what you mean? Because if it is, that is totally normal.

Re: Have etsy caught me out? New account sales still processing.
 

New account received delay payment too.I use Paypal.I received 1st order the payment in processing.Etsy hold money.And next day my new stealth account closed but I think it not about paying.Probably because of other issues.I sell the product in the same catagory that the account is banned.May be what they catch.Maybe a new rule for new accounts to hold the money.

Re: Have etsy caught me out? New account sales still processing.
 

Are you a Paypal only shop? If so, etsy shouldn't be holding funds. If you are in the mixed processing, etsy will reverse the payment to the buyer unfortunately.

Re: Have etsy caught me out? New account sales still processing.
 

Yes,I use Paypal only.The status in order is pending.At first, I thought the customer paid by e-check but customer said the paypal cut her money.The money not tranfer to me.I think this is the only one who opens a new seller account.It may take a while to transfer funds to your account. To be sure that new sellers will not cheat.

Re: Have etsy caught me out? New account sales still processing.
 

HAHlala didnt you have this last time with the first sales on your new stealth?

Anyway I find this always happens with my first sale, like maybe for some reason Et.sy requires a genuine person look over the transaction before giving it the green light. I don't think they'll have linked you, a name is not much to go on at all when you consider how many people there must be using Et.sy

I sort of wondered to myself if the first sale is where Et.sy actually reviews the account. I remember on my first stealth I didn't get my "congratulations your store is open" email until I got my first sale. But on my more recent stealths I now get that email earlier so figured I must be wrong, unless they just changed the email part.

Re: Have etsy caught me out? New account sales still processing.
 

How would etsy hold a payment they have no part in processing?

Standalone PayPal. For sellers accepting standalone PayPal, you will receive funds from PayPal purchases directly into your PayPal account. This payment method exists for sellers in countries that are not yet eligible for Etsy Payments and for sellers in certain countries who have opted to continue receiving funds into their standalone PayPal accounts. Sellers who accept standalone PayPal will continue to pay PayPal fees. Orders paid through standalone PayPal are not covered by Etsy’s Seller Protection Program. Please note, in certain circumstances where a seller accepts Etsy Payments and standalone PayPal, it may be necessary for Etsy to process some PayPal transactions through integrated PayPal. For example, if a buyer chooses to pay with an Etsy Gift Card or Etsy Credit and covers the remaining balance using PayPal, Etsy can only process the transaction through integrated PayPal. Similarly, if a buyer purchases items from multiple shops in a single transaction and chooses PayPal as the payment method, Etsy may have to process the transaction through integrated PayPal.

https://www.etsy.com/legal/etsy-payments/

Re: Have etsy caught me out? New account sales still processing.
 

I'm not sure if it counts since I'm on DC, but I've had one of my first sales held even though the customer paid by pay.pal. Obviously with DC Et.sy is the middleman so they can hold the money, but perhaps they can pause the sale and paypal will still take money from the buyers account to confirm the buyer has done their part while the transaction is reviewed?

But yeah just saying I've had a customers payment be taken but the order was not confirmed till days later, again may not count because of DC. But I'm saying Et.sy may not hold the funds, they just may pause the sale.

Re: Have etsy caught me out? New account sales still processing.
 

https://www.etsy.com/help/article/224

If a buyer pays by PayPal direct how can etsy hold funds that has no direct link to their own services? They can't review an order and release money that isn't in their possession. Integrated PayPal is completely different as they can take the deposits direct or put them in the etsy account. He is claiming they are holding non-DC funds and that should not be possible as the sellers email is being paid, not the integrated account.

Re: Have etsy caught me out? New account sales still processing.
 

I would guess not. I was just thinking more that maybe pay.pal puts the funds in like a dead space that's neither here nor there while the order is taken from pending to confirmed. Like how some banks and even pay.pal say that funds can take 2 hours, or 2-3 days to be processed or appear in your account. But I don't know how these things work really, was just a thought. Like how card machines can actually take 2-3 days to take funds from your card after you were physically in a shop.

Re: Have etsy caught me out? New account sales still processing.
 

They should request the transaction id and call PayPal.

Re: Have etsy caught me out? New account sales still processing.
 

Yeah it did happen with my stealth but I couldn't remember how long they processed for. This is all my own real details so its essentially not a stealth so I am hoping it keeps going. Pretty much after I posted this question the sales were processed and I got the congratulations on your first sale email and since then I've received a few more sales so I'm hoping the account is all good now.

Re: Have etsy caught me out? New account sales still processing.
 

I know they hold funds for new users but I was referring to the money not even being transferred to my payment account. It was still a 'processing order' so it tells you not to ship the order until the processing has been complete. But its all good now, its finished processing and the payments are in my payments account.

Re: Have etsy caught me out? New account sales still processing.
 

I have this on all my new etsys, should be okay in a few days :)

Re: Have etsy caught me out? New account sales still processing.
 

I spoke too soon. I thought everything was going fine, its been up for over a week just started getting sales this week they were all processing and going through fine so I thought I was in the clear. Ive just received an email from etsy integrity saying something along the lines that the items I am selling are against etsy policies an don't comply with their rules. However I am selling a really low risk cheap item that does look very hand made. Its not actually handmade as I just listed anything to make sure then account was going to be ok before I start listing the real items I plan on selling. But the item really looks handmade and they wouldn't know otherwise as its a clothing item and many other people sell similar items to this with different pictures of course.

Would I get an email like this if they had actually just caught me out and have linked my old account? Or would the email be different? I just emailed them back asking what the problem was and that my item is handmade.

Was really hoping this account would be ok as its my real details and wanted to try and keep it going.

Re: Have etsy caught me out? New account sales still processing.
 

If it is identical to items other sell, regardless of it being able to appear handmade, someone flagged it or when they got your deposit notice they checked the items and knew from someone in the past they aren't true items. Others getting away with it has no factor here. You stated you were only selling this item and by not blending in with other legit products they figured you were solely a reseller.

You need to start again and in the meantime should open some PayPal only shops outside the U.K.

Re: Have etsy caught me out? New account sales still processing.
 

No it wasn't identical but similar type of item. It is definitely something that could easily pass as handmade and its inexpensive. I will see what they say to my email and if not il just try again.

Re: Have etsy caught me out? New account sales still processing.
 

Is it something easily found on supplier websites?

Re: Have etsy caught me out? New account sales still processing.
 

I think this what got me.

I saw many other shops (>10 shops) who sell the similar items got shut down.
It leave only 1-2 big shops.
Its really a pity, since I know they also not produced by themselves. This handmade factory is just next to my door steps. I even visited the factory.
:s

Re: Have etsy caught me out? New account sales still processing.
 

I think you need to probably change your setup as you're putting yourself too close to banned account areas and addresses. I sent you a message.

Re: Have etsy caught me out? New account sales still processing.
 

This is really contradicting.

I read somewhere here:

A. To create some accounts in same area with similar items. So if one shop shut down, you can just use another shop with similar items without get suspicious.

B. But this time, since this item is so freakin popular with huge margin, so many other shops just recently open which only to sell the same kind of item. (although with many models, but the same style and material). I trust they are all legit accounts. There are even some US/Canada/UK/FR sellers who sell these SAME items. I know one shop, she only have 1 item, but could sell almost hundred in a month until the item sold out, and she open the pre-order for it (obviously waiting the imported goods from here). I feel sorry for Her, since she, most likely, will get difficulty to comeback with the exact same item again.

But yeah,,,, Et/sy WIPED ALL of them.

So, in this particular and specific item, both ways doesnt work, i guess?

Re: Have etsy caught me out? New account sales still processing.
 

My statement isn't contradictory as you are applying it to two different situations. You are using the same address/locations, that's vastly different than someone opening shops all over a city that has tons of sellers of similar items to blend in. Or that's what I got from your post, you re-used an address or location.

In the case of this item, if all these shops got bumped, Etsy Legal may have got a cease and desist from the company to pull them website wide vs individual sellers. That has happened in the past with Hello Kitty based items and Disney, IIRC.

I've been on Etsy for over a decade so I'm pretty familiar with this type of stuff. I offered to help you and could get you back on. :ranger:

Re: Have etsy caught me out? New account sales still processing.
 

Just to clarify, I used different address and location (different city) to my previous banned account. I trust, its complete new "everything". And moreover, my item is different than my previous banned account. I recently only just listing (no sales made yet) this freakin popular item. I can confirm as well, that I am blend in, since so many new shops in my city/location already successfully sold hundreds of these same/similar items each shop. So, I am unlucky that I got wiped out with the rest of them.

I really doubt this, since there is no private labeling/tag on this item. Its completely handmade craft by society (previously I said "Factory", but it is not). This is not a branded item(s), and original craft from here.

Correct me if I am wrong, but i think Et-sy think this particular item(s) is completely abused the sales with so many different shops. Who knows, some buyer candidate flagged this to Et/sy, wondering whats the different with each other, since they are looks the same, well its the same basically.

Just imagine, 30 US bucks clean profit per item, and you can sell 1500 same item per month. Please note, this is from 1 seller only. Other small fry shop sold hundreds each month.

Yes, I glad that you offer me a help and I really need to think other item that will help me make profit again with different categories. And I will email you when I have the ideas about it.

Don't get me wrong Gladiator, I have no doubt at all with your experience, since I am planning to have your help as well :)

Moreover, I just want to share with everyone here, there is this new "perspective" here with "abused" selling particular item. No matter how legal you are and how genuine you think your handmade item are, it will lead to suspended shop. I am sure there is no guideline on T/C with Et/sy in this case.

I know all of you think, this situation is rarely happened. But yeah, this sh*t actually happened.

Re: Have etsy caught me out? New account sales still processing.
 

Hm. They may have thought you were these other sellers who got bumped for a completely different reason? If it isn't something trademarked I really don't know why the item itself would be the target, unless they have had problems with a lot of people getting shut down with it for third party reasons?

To be honest I'd have to see the item to know what the issue is as handmade products alone that are clearly handmade should not flag it. If it's selling like that a lot of people may be scamming people or not delivering and it's getting shops that look too similar busted too.

Re: Have etsy caught me out? New account sales still processing.
 

Well I really don't have the idea except what I explained above. I doubt they (the sellers) had problems with a lot of people. They only retailing handmade item in Et/sy. Thats what I thought. And I think (not Et/sy think) its a fair competition. The same handmade item. Not matter what, its handmade and legit.

Its 100% handmade and unique, but they produced a lot in here. So anyone can retail wherever they want.

I ruled out this scamming and not delivering reason since mostly all them got 5 stars review.

I already watch closely this particular item and competitors for 2-3 months. And checked almost everyday, of course from different IP and comp.

So in the end, they wiped ALL the shops with this particular item in just the same time.

Re: Have etsy caught me out? New account sales still processing.
 

There has to be more to it if everyone got shut down for the same item. Like I said given there's a lot of items that are in that area I can't offer a good reason as to why it happened because I can't see the product. The category you sell in is unfamiliar to me so I can't fathom what would be hit like that.

Re: Have etsy caught me out? New account sales still processing.
 

Yeah, as hit as you can imagine in terms of homogeneous of the item and profit. Since other sellers from other countries selling the same. :angel:

Re: Have etsy caught me out? New account sales still processing.
 

No clue regardless of location. I only know my own category (clothing) and geek items I look for on there to buy. But if it is selling in other locations, there's where you need to be.

Re: Have etsy caught me out? New account sales still processing.
 

Its really close to your category. And I plan to move to clothing category.

I mean, the big shop who survive now, selling the same location and city with other shops who got suspended (incl. me). So actually my location is where I need to be.

Other seller in US/FR/CA/UK/KOREA, who imported from here and selling retail in Et/sy also got suspended. So, its mass suspend shop who sell this particular item.

Re: Have etsy caught me out? New account sales still processing.
 

Ah. I thought you meant the sellers elsewhere survived. This has to be a patent issue or something as they would not close everyone down like that otherwise. Or a tag that belongs to someone got people caught. I know Gerber gets anal about their baby clothes marks, still just pure speculation.

Re: Have etsy caught me out? New account sales still processing.
 

I agree with you if this patent issue could inflict everyone.

However, this item is purely local produces here. With no tags whatsoever.

But I am not surprised if the main seller complained, and proof something to Et/sy and claiming their design, and Et/sy agree with these main seller.

Welcome to monopoly business of Et.sy then and in this case, old seller won the race :D :D

Re: Have etsy caught me out? New account sales still processing.
 

No its just a clothing item - non branded no logos nothing just a simple 'customised' looking item.

Re: Have etsy caught me out? New account sales still processing.
 

According the forums a lot of people's orders are in the processing stage, shops that are long standing are also having the issue.

I am trying not to freak out as this has happened to me as well.

Re: Have etsy caught me out? New account sales still processing.
 

Ok so etsy have now asked for proof that I actually make the item. Its something I can make so I can basically take pictures making it look like I make that particular item pretty easily so I will do that. Hopefully they let me sell again after sending those.

Has anyone sent pictures to them before? Even if I make it look really believable is there a chance they will still not let me sell?

Re: Have etsy caught me out? New account sales still processing.
 

If they show the process and you describe it like an average person would you should be good to go. I've had to send in photos several times in the past, not really a big deal - it's just a pain in the ass that they do it after you start selling vs when you first open the store.

Good Luck! :cheer:

Re: Have etsy caught me out? New account sales still processing.
 

Sent in pictures to them and a good description of how they are made - I thought it was pretty believable because I know how the particular item is actually made so I could give pretty detailed steps. However just got an email back saying they can't verify that I make the item and there decision is final. I truly think they just know its me from similar info. Just going to make a second stealth now.

Re: Have etsy caught me out? New account sales still processing.
 

are you going to sell the exact same time of item though or move onto something new?

Re: Have etsy caught me out? New account sales still processing.
 

I am curious as well. Since I am still interested to sell the same item in the same category.