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  #1  
Old 01-03-2021
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Default Etsy open case
Hi, i got open case for one item staying for too long from china. The last tracked arrive at destination. Buyer opened case without contact me first. How do i go about this? I replied but not getting any response from the buyer
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Old 01-03-2021
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Default Re: Etsy open case
Did the buyer know the item was coming from China?
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Old 01-03-2021
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Did the buyer know the item was coming from China?
Yes i told everyone my production partner in china
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Old 01-05-2021
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Default Re: Etsy open case
I would just refund the buyer avoiding hurting the account. the account is everything...
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Old 01-06-2021
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Default Re: Etsy open case
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Originally Posted by bliu60828 View Post
I would just refund the buyer avoiding hurting the account. the account is everything...
Thank you pal, i think so too because i got 2nd reminder from etsy today. This is sound awkward
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