Etsy reserve and tracking numbers, am i shadow banned?

[humungouswhat]

Hey guys

Just a couple questions which I could not find answered here or elsewhere on the internet.

My account was put on reserve on 9 may, and from my understanding reserves are typically 90 days, so I had assumed my reserve would be lifted on 7 august, however it has not been. Since 7 august however, my listings do not appear in search. I have still received a couple orders from previous customers etc.

Since I am dropshipping items from DHGate, I receive EMS tracking numbers . Once I receive the tracking number from my DHGate supplier, I add it to the etsy order (add package > set delivery company to other > type China Post (seems to be the only way for etsy to somewhat detect the tracking number) > enter the tracking number), where it remains in "pre-transit". It stays like that and does not change, despite the tracking number having updates when I enter it into a parcel tracking website. I think this might be caused by me entering "China Post" into the delivery company, but I am not sure what else to enter.
Since etsy requires an order's tracking number to be 'in transit' in order for the funds to be released, I have not been able to receive any money for 2 weeks now.

Does anybody know a workaround for this? I have spent $3000 fulfilling orders, without receiving any payments from etsy and I am getting really frustrated. Any help with this will be much appreciated.

Thank you

[agent006140]

if Etsy takes your tracking number to China POST and cant find it,then it is not going to update your order.may be someone will come along and shed more light/
or have yo try talking to Etsy

[UndergroundMafia]

It actually not 90 days. It depends on them. One of my account's payments reserved was removed after 4 months and another one after 5 months

[rsot]

Originally Posted by UndergroundMafia

It actually not 90 days. It depends on them. One of my account's payments reserved was removed after 4 months and another one after 5 months

Good experience contribution - so 90 days not a hard set

[humungouswhat]

Originally Posted by UndergroundMafia

It actually not 90 days. It depends on them. One of my account's payments reserved was removed after 4 months and another one after 5 months

Ah ok, thank you for telling me, that makes me feel a bit better. May I ask if you know if there are any factors which you know of which can contribute to the length of the reserve? I am on track to become star seller in September and i'm hoping that may help.

[humungouswhat]

tks mate i appreciate it