Forum

Account recovery
 

Hello, I am writing to you after two weeks of trying to recover my Etsy account.

After logging into the store by my accountants, the account was closed (for my security). Dozens of emails from my side followed, unfortunately to no avail. I got several questions to answer but nothing.

After I answer the questions, I don't get any response. This operation happens 4-5 times already. When I try to log in, I get a message: You maybe unable to access your account.

I once got an email that said "before we can give you access to all of Etsy's features, please confirm your Etsy account by clicking the button below.", after I clicked - no effect.

I would really like to recover my account and I sincerely hope you can help me with some information.

Thank you

Re: Account recovery
 

Welcome to the forum OP - all the best as you master stealth :thumb:

Re: Account recovery
 

THey probably thought the account was hacked when your people logged in from a different computer, location, IP etc.

Only way is to keep messaging etsy and try to explain to them

Re: Account recovery
 

Yes, that's what I think as well. The issue is that there seems to be no way to contact and chat with Etsy representative. By email I get like automatic bot responses. The phone option contact isn't available in my country and I am looking for ideas,

Thanks

Re: Account recovery
 

Yea Etsy is a pain for sure.

You can try google and find out what their corporate contact email / info is and in the mean time try making or buying extra accounts so you don't get stuck?

Re: Account recovery
 

Hmmm interesting idea, do you know a place where you can buy an Etsy account? Thannks

Re: Account recovery
 

Approved sellers in the marketplace can help

https://www.aspkin.com/forums/ebay-accounts-sale/

Get in touch with the ones that sells Etsy accounts

Re: Account recovery
 

Carletto just gave you the link.

WARNING: don't response to anyone sending you a random DM aside from our sellers in the marketplace. Those are scams.
Report those type of DMs to me directly.

Re: Account recovery
 

Very strongly iterate this :thumb:

Re: Account recovery
 

Absolutely the same happened to me 10 days ago. Received a message from Etsy that my account is suspended--> appealed that and their reason for suspension was "suspicious log-in" (should I tell that there has not been logging from different device with different IP nor logging in from device with existing Etsy account there) I have used the same device since signing up. They wanted some information and I may say I was in luck because after 5 days the account has been restored.

However, ever since the restoration I have been getting orders but the money I receive are staying as "Current balance" and nothing is moving to my "Available for deposit" section. I am pretty sure that they have to enable something in they are system, so the money are automatically moved for availability. Trying to contact them for 5th time maybe, and the same consultant is replying me the same things all over again.

Do you have any idea what or who should I contact?

Re: Account recovery
 

Hi @gushi

same here,
can you advise the exact steps you took and who you e-mailed/called Etc please?

Cheers
Wilson.

Re: Account recovery
 

Welcome to the forum GWilsonDr - all the best as you master stealth :thumb:

Re: Account recovery
 

In the message with my account suspension information, there is a link where you can appeal the suspension. I just followed it, filled out the form with the name of the account holder, the name of the shop, the e-mail address associated with the account.

Later, customer support assistant answered me in several messages, and at the end the account has been restored after answering more questions they asked.

Re: Account recovery
 

Interesting, what was your suspension for and what questions did they ask?

Re: Account recovery
 

if your Etsy fund is not available for deposit,it is probably Etsy is still trying to collect the fund,could be a foreign credit card,

Re: Account recovery
 

Foreign credit card would unlikely to be accepted on the platform for a seller account, no?

Re: Account recovery
 

Their reason for suspension was "unrecognized log-in", as they explained. Something totally impossible, as I log-in from the same device, same IP, same account since 3-4 years... After all they did stated that the suspension was a mistake.
The questions they asked were the e-mail address connected to the account, the name of the shop, which internet browser is mostly used for logging-in, is a PC/laptop or mobile device mostly used, name and address given when purchasing on etsy.

Re: Account recovery
 

After that saga with the held amount, the customer support assistant told me that this was because the account was still limited because of potential fraud....

No comment from my side on this whole situation..

Re: Account recovery
 

Just filled out the "Contact Us" to get in touch with support for this very issue; here is the email they sent me back:

Luckily I downloaded all of my info from my Etsy shop...Im not sure who the hell can remember the month and day when they opened their account..it was years ago! =-S

Edit - Just sent a reply, lets see how it goes..

Re: Account recovery
 

Hoping for the best for you aaa7z5