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  #1  
Old 10-02-2014
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Default Bestbuy sucks lol

Ordered 3 huge all in one printers.

They are huge, and boxes are even bigger. They ship in original manufacturer boxes like most printers/computers/tvs etc.

I only received 2 printers. Over an hour phone call to Bestbuy. What a joke. They flat out told me "UPS weighs the boxes and we see that you received one package for 41lbs and a second package for 82lbs".

I tried to explain that is wrong, as these are shipped in the original box and there is no way you are fitting two printers in one box. I even offered to send pictures of both boxes I received, with one label at 82lbs and the other at 41lbs. With the printers still inside, that there is no way you can fit 2 printers in one box.

During this conversation, their computers went down. They wanted to call me back but i said I would wait :. From the tone of the girls voice, im pretty sure they did go down and she wasnt just trying to get me off the phone.

The outcome is that I must wait "8" days for UPS to locate the lost package. I spoke to a supervisor. I tried to explain there is no lost package, I received both packages. There is an error somewhere from the warehouse and that a 3rd printer was never sent.

You might want to consider ordering from BB this year for christmas. Just figured I mention this.

In all my years purchasing, I have never had a lost package. The worst that has happened was receiving the wrong item or a used item by mistake from Amazon...I must say they have no hassle customer service! They ship you the new item the next day and give you 30 days to return the old item.

Seems like Bestbuy is heading towards the wrong direction. Now I know why they are "Amazon's retail store".
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Old 10-03-2014
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Default Re: Bestbuy sucks lol

Terrible - hope you get some credit from customer service - ring them up and complain
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Old 10-03-2014
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Default Re: Bestbuy sucks lol

Yes, ring them BACK and complain.

Terrible lack of service.

Yikes.

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Old 10-08-2014
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Default Re: Bestbuy sucks lol

Chargeback
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Old 10-08-2014
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Default Re: Bestbuy sucks lol

That's awful :( Thank you for posting your experience, it may help us not to do the same. You should complain.
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Old 10-08-2014
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Default Re: Bestbuy sucks lol

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