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  #1  
Old 07-03-2018
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Default Hi

looking for help with a seized package at US customs. Thanks.

EDIT: I ordered a Chanel branded wallet from a very reputable reseller in Singapore. DHL even attempted to deliver the package but I was not at home at the time. When the package went back to DHL it was seized by US customs and when I called to ask why it was seized, the officer said it was not authentic and that I would receive a letter in 4-6 weeks.

I've been in contact with the seller and she maintains that the item is authentic. The item was packaged with the receipt and authenticity card.

I'm not sure what to do. I don't know what was in the package. Maybe the seller did a bait and switch? I am wondering if it is possible to get pictures from US customs of the product so that I can send the pictures to an authentication service.

Thank you for your time.

Last edited by rod12160; 07-04-2018 at 09:47 AM. Reason: Adding more details.
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  #2  
Old 07-03-2018
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Default Re: Hi

Welcome to the forums friend.
What sort of help exactly are you looking for? perhaps tell us more about your situation.
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  #3  
Old 07-03-2018
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Default Re: Hi

Welcome aboard!
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Old 07-03-2018
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Default Re: Hi

Quote:
Originally Posted by rod12160 View Post
looking for help with a seized package at US customs. Thanks.
Yikes - lot of info is needed about this case for any good help...

Welcome to the forum - all the best as you master stealth
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  #5  
Old 07-04-2018
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Default Re: Hi

Welcome, check this section of the forum: https://www.aspkin.com/forums/shipping-talk/
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  #6  
Old 07-04-2018
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Default Re: Hi

Thanks for the welcome.

I added more info to my post, but perhaps I should start a new thread with a better title?


Quote:
Originally Posted by slokor View Post
Welcome to the forums friend.
What sort of help exactly are you looking for? perhaps tell us more about your situation.
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  #7  
Old 07-04-2018
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Default Re: Hi

Welcome to the forum
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  #8  
Old 07-04-2018
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Default Re: Hi

Quote:
Originally Posted by rod12160 View Post
Thanks for the welcome.

I added more info to my post, but perhaps I should start a new thread with a better title?
Perhaps - decision is up to you in the end.
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  #9  
Old 07-04-2018
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Default Re: Hi

Quote:
Originally Posted by rod12160 View Post
looking for help with a seized package at US customs. Thanks.

EDIT: I ordered a Chanel branded wallet from a very reputable reseller in Singapore. DHL even attempted to deliver the package but I was not at home at the time. When the package went back to DHL it was seized by US customs and when I called to ask why it was seized, the officer said it was not authentic and that I would receive a letter in 4-6 weeks.

I've been in contact with the seller and she maintains that the item is authentic. The item was packaged with the receipt and authenticity card.

I'm not sure what to do. I don't know what was in the package. Maybe the seller did a bait and switch? I am wondering if it is possible to get pictures from US customs of the product so that I can send the pictures to an authentication service.

Thank you for your time.
This is one of those rough situations of seller's word vs customs action. Chanel is a really hot commodity. You spoke to an officer it seems? Did you ask him what can be provided to prove authenticity? I also have my own issues about the seller - you say reputable but you have proof? Seller has photos and documents?
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Old 07-06-2018
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Default Re: Hi

Quote:
Originally Posted by rsot View Post
This is one of those rough situations of seller's word vs customs action. Chanel is a really hot commodity. You spoke to an officer it seems? Did you ask him what can be provided to prove authenticity? I also have my own issues about the seller - you say reputable but you have proof? Seller has photos and documents?
I'm basing the reputation of the seller on reviews left by other people. The seller does have photos of the item and even enclosed the VAT receipt with the package.

The customs officer I spoke to asked me to describe the item as if he hadn't even seen the item, but he then goes on to say that the item wasn't even a good ⊗⊗⊗⊗ and then told me that I'd be getting a letter in the mail in 4-6 weeks. He didn't even know what would be said in the letter when I asked him if it would note that the item was ⊗⊗⊗⊗ so that I would have proof to try and get my money back from the seller. The officer I spoke to wasn't very nice and didn't give me much useful information.

Do you think I can ask for pictures from the customs officer to see if the item is the same as the one pictured by the seller?

Thank you!
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  #11  
Old 07-06-2018
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Default Re: Hi

Welcome to the forums
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  #12  
Old 07-06-2018
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Default Re: Hi

Quote:
Originally Posted by rod12160 View Post
I'm basing the reputation of the seller on reviews left by other people. The seller does have photos of the item and even enclosed the VAT receipt with the package.

The customs officer I spoke to asked me to describe the item as if he hadn't even seen the item, but he then goes on to say that the item wasn't even a good ⊗⊗⊗⊗ and then told me that I'd be getting a letter in the mail in 4-6 weeks. He didn't even know what would be said in the letter when I asked him if it would note that the item was ⊗⊗⊗⊗ so that I would have proof to try and get my money back from the seller. The officer I spoke to wasn't very nice and didn't give me much useful information.

Do you think I can ask for pictures from the customs officer to see if the item is the same as the one pictured by the seller?

Thank you!
You are asking for too much help from the forum on this issue now - you need legal counsel if you are proceeding further.
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