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Old 01-23-2021
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Default Ebay and paypal suck

Hi everyone I am new here. Here is my recent encounter with these 2 terrible companies.

I am leaving both Ebay and Paypal.

Their customer service is useless.

I purchased a glass item which arrived with a dink in it. I contacted seller and got no response. So fired off messages to both companies. I said it had a crack and was no use to me as I couldn't give it to grandson as it was dangerous etc. I explained I was isolating and couldn't return via post office. I realise now I should have said it wasn't fit for purpose. This jar cost 44.90, and represents half my weekly pension. I am 74 yrs of age and am exasperated now, as I've tried every which way to obtain a refund without success. I've decided to no longer use either company, and I've been a loyal customer for 12 years, spending a ton of money over this time. I feel relieved that the saga of the past few days is over. As soon as covid is over, I shall start to do all my shopping in the real world. I realise I've been lazy over the past 12 yrs and as sis pointed out, often paying over the top on ebay for goods for the home, clothes etc. These companies were both impossible to contact over the phone, both had messages saying look at help pages online! I got myself so stressed out trying to sort this, all to no avail. As I say I am relieved it's over. I run a large WI group and have spread the word regarding these scoundrels. I may ring Trading Standards in a few weeks and report them both, once I have calmed down.
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Old 01-23-2021
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Default Re: Ebay and paypal suck

Welcome to the forum - all the best as you master stealth


You will have to return the item somehow - while it's annoying dealing with covid and having to isolate, arrange for the return safely
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Old 01-23-2021
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Default Re: Ebay and paypal suck

Ebay has Money Back policy good for 30 days,I dont know why you cant just open a case and reason-item not as described and get a return shipping label at seller expense to return the item free.
if you cant go to post office,then try to schedule a pickup or find a way to go there.
with paypal,just open a case,you may or may not have to pay return shipping cost.
you cant sit on the item and expect money back,cant have both
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Old 01-23-2021
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Default Re: Ebay and paypal suck

Welcome to the forum friend.
Im sorry to hear about your situation. However, youre not offering any solution of your own. If you wish to get a refund the item needs top be returned one way or another.
how about using Fedex to get the return done and having them pick it up? of course this too will cost money. Maybe ask your postman to take the package off your hands? Surely you don't expect to keep the item AND receive a refund...
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Old 01-23-2021
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Default Re: Ebay and paypal suck

Op use amazon if you dont like returning items!!

How you can figure out yourself !!
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