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What is the difference between restricted and suspended accounts?
 

Hi all,

It has been a godsend to have found this forum. We got restricted indefinitely email a few days ago. All 4 of our eBay accounts are in the same boat now even though it is only the one account that had policy violations.

A few questions that I would really appreciate if you guys can comment on:

1) any difference between restricted and suspended accounts?

2) when I click on policy compliance (right now it's at low) of the account that has problem, it says if you avoid violating this policy again and your account will be clear of this violation after six months. Can I trust them in reinstating automatically after 6 months? Because eBay email clearly said restricted indefinitely.

We are top seller and have really high ratings. It really is so awful and I haven't been able to sleep since this happened. They accused us of selling counterfeit items even though we faxed over 9 pages of store receipts, pictures of actual items etc. We were reinstated for two weeks, then for no apparent reason, all of our items were removed again and we are not banned.

I really need this eBay income to support our family, this is so devastating to me. Any suggestions will be helpful. Thank you so much in advance.