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Old 07-25-2015
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Default Buyers sending returns

What the best wording when buyers ask you why address is different when returning item?
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Old 07-25-2015
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Default Re: Buyers sending returns

If its the same city, I always say that I've moved since opening an eBay or that you are on holiday and you don't want an item to "get lost in the mail" so could they perhaps send it to your friends address.

I usually just offer 80-100% refund and tell them to keep the item- Packing something and a visit to post office wastes more time than some items are worth- Anything under 50 in my case.
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Old 07-25-2015
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Default Re: Buyers sending returns

Welcome to the forums - all the best as you learn stealth

Tell the buyer, we are a business with a separate returns department (obviously with more explanation)
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Default Re: Buyers sending returns

Welcome to the forum.Good luck
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Old 07-25-2015
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Default Re: Buyers sending returns

All depends on the item value in my case.. having to email the person your real postal address carrys risk with ebay monitoring messages so sometimes better to offer partial refund or just take the hit if you can and refund in full and tell them they can keep it in exchange for good feedback
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