Transcript from TalkTalk... doesn't seem they know whether I have static or dynamic!!
Just copied and pasted this from online chat:
Elizabeth: Hi, thank you for contacting TalkTalk today, can I please start by taking your full name and home telephone number?
You: xxxxxxxxxx
Elizabeth: Thank you for the information. How may I help you today?
You: xxxxxxxxxxxxxx
Elizabeth: Thank you xxxxxx .
You: I have recently signed up to TalkTalk and was told when I joined that all your internet connections contain a dynamic IP address. not static. However, whenever I reset my router or switch it off for up to an hour and re-start it it issues me the same IP address
Elizabeth: I'm sorry, we provide
Static IP and not dynamic.
You: There are certain sites i use in which i would prefer to be able to change my IP address manually from time to time but at the moment it seems as though I am constantly stuck with the same one
Elizabeth: Can you tell me was this informed on chat or phone support so I can check if there's any notes?
You: I was told when I signed up that all your connections are dynamic
You: This was over the phone
Elizabeth: Harry, you'll need to contact the sales compliance team, they'll check the call records and will help you accordingly if this was promised as we don't give dynamic IP.
You: How come on your website and numerous forums including your own that you only ever issue dynamic IP addresses and not static?
You:
What is an IP address? | TalkTalk Help
You: ?
Elizabeth: I'm sorry, I just opened the link it says no where that we provide you
Static IP.
You: please look under: 'Will my IP address stay the same?'
You: It clearly states
You: "No, each time your router connects to the broadband service you will be given a new address. This is known as a dynamic IP address. We do not offer
Static IP addresses, where your IP address would stay the same each time you connect."
Elizabeth: Yes, this is written we don't provide
Static IP .
You: So you don't provide static IP address's?
You: But you said above: Elizabeth: I'm sorry, we provide static IP and not dynamic.
Elizabeth: Sorry, it was done by mistake.
You: So can you confirm which one it is please?