Jonas point taken!
All new Merchant account owners:
1)Like ebayluvhate said- If you have an unhappy buyer and have not shipped the item, contact your Terminal provider and ISSUE A REFUND.
2)If you have shipped the item- **With the 1st initial shipment you should add a return address slip which will let the buyer know where too return the item.(This will save you some time and $) Once you receive the item back ISSUE A REFUND.
3)To avoid a chargeback being granted in the the favor of a buyer who claims they have NOT received the item ship the item with SIGNATURE REQUIRED FOR DELIVERY (ie., Shipping with USPS)
4)If you notice your current payments are not being deposited into your bank account like usual (2-3/3-5) business days, this may be because your payments are either on hold or in a reserve account due to a UNKNOWN chargeback by your Merchant account provider. If so, you may receive a phone call from them directly. If you dont receive a phone call ,call them and inquier. They will request certain information for your to print and fax to them. If the chargeback dispute goes in the favor of the buyer your funds may be placed under something similar to a paypal limitation up to 6 months.
This is just alil information to keep in mind while doing business with your Merchant account. Hope this info helps
Last edited by ebaywillpay; 05-08-2008 at 07:46 PM.
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