Forum

Permanentally Limited
 

PayPal sent me an email stating three specific transactions violated policy. All my transactions I do are exactly the same. They will not tell me why there is an issue. This is what is on my account.
You can't use PayPal anymore

At PayPal, we value a safe community for our customers to do business. Some of your recent transactions violated our User Agreement and Acceptable Use Policy.


Any bank account or card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, at which point we’ll send you an email with instructions about transferring your money.

What I need to know when it's limited like this can I refund money to some of my customers. There is a spot I see in my account that says I can click on the link and issue one. Thanks

Re: Permanentally Limited
 

Been a few days. Is there anyone that can answer my question weather I can refund money while my PayPal account is permanently limited?

Re: Permanentally Limited
 

You have to ring paypal to refund the payment you have received this is the only option

Re: Permanentally Limited
 

Welcome to the forums. If you can't do the refund via the pp account then, yea, you havw to call them up

Re: Permanentally Limited
 

Thanks Guys. Appreciate it.

One more question. If I don't have a bank account linked will I be able to link one once the 180 days are up?

Re: Permanentally Limited
 

Depends, some accounts are allowed to link and withdraw. Some you need to call them up

Re: Permanentally Limited
 

When you say you may need to call them up do you mean call the bank or PayPal. I know the PayPal account that I have allows that option.