Well, it looks like I've been stung by PayPal once again. Luckily, all information is stealth except the bank account (you can't ⊗⊗⊗⊗ that) and the mobile number. I am thankful that I managed to withdraw 99% of my profits before the thunder struck on the account.
Here's the email I received, it seems more serious than a usual limitation and they've mentioned the eBay ID used as well, which means its probably someone who's reported me to their team...
Dear xxxxxx xxxxx,
We are hereby notifying you that, after a recent review of your account
activity, it has been determined that you are in violation of PayPal's
Acceptable Use Policy regarding your sales / offers of unauthorized digital
goods on ebay.com, user ID: xxxxxx.
Therefore, your account has been permanently limited.
Per the User Agreement, when PayPal permanently limits an account due to an
Acceptable Use Policy violation, we may hold your funds up to 180 days. We
will review your account at 30 days from the date of this email, we will
calculate our exposure and will release any excess funds to you for
withdrawal. If there are any funds remaining in your account at this time,
we will review your account every 30 days until either all your funds have
been made available to you for withdrawal, or a period of 180 days from the
date your account was limited is reached. Please log in to your PayPal
account and verify that your account information is accurate, as PayPal
cannot be held responsible for incorrect information provided by the
account holder.
You will need to remove all references to PayPal from your website/s and/or
auction/s. This includes not only removing PayPal as a payment option, but
also the PayPal logo and/or shopping cart.
The PayPal User Agreement states that PayPal, at its sole discretion,
reserves the right to limit an account for any violation of the User
Agreement, including the Acceptable Use Policy.
Sales of digital goods are prohibited, if the virtual items or goods may
have been obtained through illegal activity including hacking, account take
overs, or items that were purchased or earned through the use of a stolen
financial instrument.
The complete Acceptable Use Policy can be found at the following URL:
https://www.paypal.com/uk/webapps/mp...ptableuse-full
To learn more about the Acceptable Use Policy, please refer to our Help
Centre page here:
https://www.paypal.com/uk/cgi-bin/helpweb?cmd=_help
We thank you in advance for your cooperation. If you have any questions,
please contact the PayPal Brand Risk Management Department at
euaup@paypal.co.uk.
Sincerely,
XXXX
PayPal, Brand Risk Management
--------------------------------------------------
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PayPal (Europe) S.à r.l. & Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal, L-2449 Luxembourg
RCS Luxembourg B 118 349
Responses to this email address are not monitored. Please send any
additional questions that you may have to
euaup@paypal.co.uk.
What's quite concerning about this email is their insinuations about the digital goods being fraudulent / illegitimate. None of them were, but I assume they've received a high amount of cases in this area and were spooked.
I won't bother appealing this to their executive offices, since my funds (except £20) have been withdrawn and the evidence regarding the sale of digital goods is written all over it. I always assumed that eBay were the people that dealt with sales violations, this is a first for me to receive an email from their brand risk team.
Has anyone received a hard limitation and email like this before, and if so, did they release your funds after 30 days, and did any further action follow-up on it?
Thanks!