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You can no longer use PayPal- Been using for 14 years
 

Hello,
First off thank you for taking the time to read this message. My name is Cody and I have been buying and selling on Ebay for 14 years. On 7/7/20 I received an email, out of the blue, from PayPal that states the following:

After a review, we decided to permanently limit your account as we found potential risk associated with it. You’ll not be able to use PayPal to send and receive money or shop online.

If you have money in your PayPal balance, we’ll hold the money for up to 180 days. After that period, we’ll email you with information on how to access your funds.

We regret any inconvenience this may cause.


I called customer service and all they did for me was basically read the email back to me. They gave me the "there is nothing we can do and I cannot appeal" speech. They gave me no reason other than they found "potential risk associated" with my account.

I have already signed up for merchant payments with Ebay (or whatever they call it) but I have already had customers make purchases and want to cancel since I don't take PayPal. What is my next step in trying to get my PayPal account back up and running?

Re: You can no longer use PayPal- Been using for 14 years
 

Unfortunately there is no further step to get the paypal up and running. It is limited with no option for appeal. It is what it is.
With regards to your current items sold. Depending on the number of items and the total value you can either 'eat' the temporary 'loss' and send them out - knowing that in 180 days youll get that money withdrawn from paypal. OR - you can cancel those transactions on ebay and refund the buyers the payments they made. I would let them know the situation and perhaps offer them a discount to re-purchase their items and make payments again once your Managed Payments account is activated and is in working order.

Re: You can no longer use PayPal- Been using for 14 years
 

Thank you for the information Slokor. I believe I have already signed up for Ebay managed payments. How do I tell if I am good to move forward to use it?

Re: You can no longer use PayPal- Been using for 14 years
 

I just checked the status of my Ebay managed payments and this is what I see

You're on the list!
You’ll soon get to experience a new way to sell and get paid on eBay. Once we confirm your identity and business info, we’ll email and notify you in My eBay Messages before activating your account for managed payments. When your account is activated, we’ll automatically update your buyer feedback and listings to reflect the different ways buyers can pay. Then you can enjoy all the benefits managed payments offers.

How long does it typically take to get approved and is anyone currently already using the managed payments?

Re: You can no longer use PayPal- Been using for 14 years
 

they limiting a lot of acc during pandemic :/ fkers only care about big business :/

Re: You can no longer use PayPal- Been using for 14 years
 

Welcome to the forum cody - all the best as you master stealth :thumb:

Re: You can no longer use PayPal- Been using for 14 years
 

why not trying to appeal it, especially if you're living in the usa?

Re: You can no longer use PayPal- Been using for 14 years
 

They said I cannot appeal, besides I don't even know why the account was closed other than they associated "potential risk" with the account

I just checked the status of my ebay managed payments and they said I should be notified late July 2020

Re: You can no longer use PayPal- Been using for 14 years
 

Hey Cody, had you also been with PayPal for 14 years?

Re: You can no longer use PayPal- Been using for 14 years
 

It could be anything at this point and you can't get that account back.
Are you selling high risk items? Getting a lot of money all of a sudden?

Re: You can no longer use PayPal- Been using for 14 years
 

No high risk items same items I have been selling for the last multiple years. Same volume of money being send and received. Doesn't make sense.

Re: You can no longer use PayPal- Been using for 14 years
 

The good thing is as you are on the list to convert over in the next couple of weeks you can continue selling and all association with PayPal will be severed by eBay of your account. Essentially you can owe PayPal money and eBay do not care, the way the new MA is constructed is you can choose other options to use including Apple Pay and others, you just choose no PayPal. This will work for you as other selling platforms do not offer PayPal And they do OK

Re: You can no longer use PayPal- Been using for 14 years
 

Cody, I had the same thing happen to me last year after twenty years on PayPal and eBay. There is no resolution, but I can assure you that you have my full sympathy.

As to what caused it, these days it can be as little as logging-in from somewhere other than your usual IP address. It is a farce.

Re: You can no longer use PayPal- Been using for 14 years
 

Thank you for the reply, very frustrating I am just waiting for my Ebay Managed payments to be live

Re: You can no longer use PayPal- Been using for 14 years
 

Does anyone know an Ebay seller who is currently using managed payments?

Re: You can no longer use PayPal- Been using for 14 years
 

I know some people here are using MP already.

What do you want to know?

Re: You can no longer use PayPal- Been using for 14 years
 

I just would like to see a listing and how it looks when it is live and active

Re: You can no longer use PayPal- Been using for 14 years
 

You can go to Ebay seller forum and ask,there are many sellers who are now using MP

Re: You can no longer use PayPal- Been using for 14 years
 

Here is one:

http://ebay.com/itm/274374693714

The only visible difference is that Google Pay is shown as a payment option.

Re: You can no longer use PayPal- Been using for 14 years
 

why no APPLE Pay?

Re: You can no longer use PayPal- Been using for 14 years
 

You're utterly without recourse when you approach support on their website. They just read from a script over and again like poorly designed bots.

If you can, register a twitter account in your business name and tweet every few days until you get your account back or at least a good response.
They hate negative publicity - so you're likely to get a response via DM just make sure your replies are public and never allow yourself get coaxed to move the conversation over to DM unless you're submitting private info.

Finally, your tweets could be polite, yet heavy-weight.
Eg. "14-year-old business account banned without reason. Legitimate business and products, satisfied customers, no policy violation. Could this be a mistake? Please investigate. Details in DM."

Lots of folks have had success especially if the suspension is through no fault of theirs.

Good luck.

Re: You can no longer use PayPal- Been using for 14 years
 

I was wondering that myself.