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Originally Posted by agent006140 (Post 1124652)

I’ve never known a company be so completely unwilling to listen to reason and logic and be down right underhanded in their actions.
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The problem is in cyberspace ,how do they know you are not the person they banned?
You need to prove you are not that person.
letter wont work,anyone here can ship up a letter,prove your landlord has this set up

Originally Posted by sickofit (Post 1124728)

I’ve sent them my passport (which is legit and matched my account), proof of address, proof of the WiFi being shared, proof of receipt of goods by buyer, proof that the buyer is happy and is not intending to file a charge back. They just simply don’t care. Regardless of what I submit to them, they are unwilling to listen.

Originally Posted by johnniedoehe (Post 1124748)

best of luck, PayPal is vile --

Originally Posted by agent006140 (Post 1124775)

It takes time to verify all your documents.
You may want to consider a different venue

Originally Posted by sickofit (Post 1124382)

If I was to create a stealth PayPal using ipburger and use that new PayPal to sell on my existing eBay - would they link the account because of the eBay connection? (eBay and PayPal)

Originally Posted by Pandoras_box (Post 1124923)

Don't do this ^^

Gey your old account back instead.
Based on your circumstances, you don't have to wait 180 days to get your money either.


See PM.

Originally Posted by Moscutter (Post 1125136)

Try going to their BBB page and making a complaint, this gets the executive office involved.

Originally Posted by Sheddrat (Post 1126224)

Paypal Kept just under $18,000.00 of my money back in 2001-2002 when they were part of eBay. I sold "Genuine" $20.00 Gold coins for my Brother-in-law so he could Remodel the bathroom for his two children with Cerebral Paulse. I got 100% glowing feedback from every coin buyer. But Paypal insisted that Gold coins are easily counterfeited and because the buyers paid with credit cards they (Paypal) had the right to protect against a backcharge from those buyers. They further explained that American Express guarantees clients purchases for 6 months which is why its 180days. There were 14 coins. I'm sure not every buyer used American Express but that did not matter to Paypal. Discover Card only allowed 30 days of protection to their clients back in 2002. I tried to fight this ever way possible. I finally wrote to the States Attorney's of my state and the State's where there are an offices for both eBay and Paypal. I got my brother-in-laws money in 177 days. Since then I have tried to be reinstated 4 or 5 times with Paypal. As late as last year. I don't get 1 minute into the conversation with a Paypal account Representative and it is a flat out Nope. Blackballed 18+years

Originally Posted by sickofit (Post 1122938)

Hi everyone. Many thanks for allowing me to register and share my story.

I recently decided to start selling some of my music memorabilia collection due to how the pandemic has impacted on my finances. I’ve had an eBay and PayPal account for a while but only used it for purchases.

A couple of weeks back I listed my first item which was a rare pressing of an LP. I sold it for just over £500 to a buyer in France. When the buyer paid, eBay requested a hold on my funds because it was my first transaction (I understand this is common and usually the case with first time sales)... anyway, I shipped the item using DPD and supplied the tracking info on eBay. Fast forward a few days, the buyer receives the LP and is happy. Leaves me positive feedback. My PayPal account still shows the money on hold by eBay until the next day. As soon as eBay released the funds, PayPal placed a restriction on my account. They asked me to provide proof of my identity, which I did, proof of fulfilment (which I did) and for invoices from a supplier. I explained I couldn’t show invoices because the items I am selling are generally things I have had in my collection for years and were often obtained at fairs etc.

The next day, they permanently limited my account, holding over £500 in MY money. I was in dire need of this money because of financial difficulties. It was to help pay for things for my child. I have now lost a rare LP and the money for it. They won’t give a reason for the restriction. They refuse. I have called them and sent messages in the message center.

It’s having a bad affect on me. I desperately needed that money and now I am totally screwed.

Is there ANY way I can force them to reconsider or release my money? It seems totally criminal what they have done to me.

Originally Posted by sickofit (Post 1126375)

I have now submitted a complaint to the financial services ombudsman in the uk. Something else has happened recently also with my account. Every time I login to PayPal it requires me to have a confirmation code sent to my phone number that I have to enter in order to login. It makes me do this EVERY single time I login to PayPal. Both through the app and through the website. I’ve asked friends and family if they have to do this as I wondered if it was a new security protocol implemented by PayPal, but apparently no one else I have asked has to do this.

It’s like PayPal is trying to piss me off.

Originally Posted by endless1 (Post 1128365)

I think the problem comes from you selling a high value product while this is a first.

The best way is to start everything slowly and gradually increase it.

Originally Posted by sickofit (Post 1128406)

Little bit of an update on this:

The BBB originally said PayPal had to respond by 20th December... now it has changed to December 24th. I have a feeling that will probably change again because I doubt PayPal are going to respond to my BBB complaint on Christmas Eve.

I emailed aup@paypal.com and actually received an email in the message centre from a PayPal representative called Wayne. He just rehashed the same canned message they spam me with, but now I know this email actually gets to a staff member. I’m going to send another email to aup@paypal.com and keep pushing.

I do have ammo against them because their employee told me the actual reason for the limitation. They can’t hide behind their general vague excuse of “high risk or fraudulent behaviour”. I know the reason and I can prove it’s unfounded because I have a passport to prove I am who I say I am, so an IP address link shouldn’t matter.

Originally Posted by moneyhustler88 (Post 1128409)

I'm in the same situation but my account was stealth - sorry but I though BBB could only be used if your USA based am I wrong?
Also OP for financial omnibudsmen 10 month wait so don't expect to hear back soon

Originally Posted by rsot (Post 1128416)

10 month wait? geez

Originally Posted by moneyhustler88 (Post 1128418)

Yes I just complained about a bank here in the UK in Feb 2020 and I won the case- the bank closed my account down wrong and I got approx $500 compensation plus the account re-opened - it was due to my sector of personal business...took them 10 months to resolve it and start looking into it....anyway just done a BBB on paypal for my stealth will let you know how it turns out -

Originally Posted by rsot (Post 1128420)

Best of luck - pp could be worse just because of the amount of backlog and sheer ignoring on their side

Originally Posted by bytor3k (Post 1125480)

But IF the BBB shaming works, I'm sure PP can whitelist an IP just as easily as they blacklist them

Originally Posted by sickofit (Post 1137097)

Thought I would drop an update in here for you guys.

PayPal have responded twice to my complaint on better business bureau. They are completely ignoring everything I have said and are urging me to contact them via their message centre because they cannot deal with a UK account in the USA.

I’ve told them I’m not accepting their BS and that I have explored every local and regional option available to me with no resolution or help from PayPal. Therefore I am taking it to their main American offices for a resolution because the main offices are in San Jose.

I’ve told them that they could easily liaise with their colleagues that deal with UK accounts and have this situation resolved. Hiding behind what they call “jurisdictional limitations” is not going to wash with me.

Originally Posted by agent006140 (Post 1137119)

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hindsight is always 20/20,you live in a building where wifi is included in rent,little do you know other tenants are selling and using Paypal,how many tenants are there?
if you have your own ISP ,this would not happen,but how would one know?but now you know.
did you go to Paypal seller forum,there are volunteers and Paypal reps there?
You have exhausted all the help you can get on this forum,since it is not a stealth account,you should go to Paypal seller forum and see if a rep would look into your case.