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Old 09-28-2011
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Default Paypal limited on 2 year old charge back!!! Help!!!

Morning guys,

Here goes...

I used to own a business up until Oct 2009. I sold a product to a guy in Sept 09 and shipped it out. I close my business, close my paypal account the end of October 2009. Yesterday 2 years later I get this email:


"We need your help resolving an issue with your account. To give us time to
work together on this, we've temporarily limited what you can do with your
account until the issue is resolved.

We understand it may be frustrating not to have full access to your PayPal
account. We want to work with you to get your account back to normal as
quickly as possible.

What's the problem?

It looks like you've been having some customer service issues. A few of
your buyers have contacted us to let us know that they never received their
merchandise or there was a problem with the merchandise they received.

Right now, we're looking into the problem transaction(s). You may be able
to help us resolve this by:

1. Making sure your PayPal account has enough money in it to cover any
pending refunds.
2. Sending an email to PayPal authorizing us to refund your dissatisfied
buyer(s). To do this, click Help at the top of any page and then choose
Contact Us".

So I call them obviously. They say this guy filed a chargeback in DEC 2009 for $1700.00 on the item. I had closed the account and business so I never received anything from them to fight the charge back etc. It took them 2 years to match up my new account to the old one. So now i'm limited my account has $1200 in it that is now held. I called, I yelled, I even asked for a payment plan and they won't budge!!! Nothing like having to pay money you don't owe!!!!

Any help?

ty
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Old 09-29-2011
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Any comments?
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Old 09-29-2011
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I was able to get the $1200 out of my account via refunding a friend I do business with. I can refund but can't buy.
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Old 09-29-2011
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Sorry i am confused at what question you are asking here, are you asking about your limited account or were you only worried about the finds that were held?
or are you just worried that you cant use paypal to purchase anymore?

Anyways, Why the chargeback ??Did you mail the buyers item out? If so, I would assume with the value of the item that you mailed it with a tracking number? Hopefully you still have that.
(I never throw mine away!!)

I know that if you dont pay paypal back they will send out collections to get it from you which will probably eventually effect your credit rating and make it harder for you to obtain credit in the future..

If you do have proof of postage, then when paypal do hand you over to a debt collector, you can provide the proof to them and the debt collecter will just return the claim back to ebay/paypal.
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Quote:
Originally Posted by Bunneh View Post
Sorry i am confused at what question you are asking here, are you asking about your limited account or were you only worried about the finds that were held?
or are you just worried that you cant use paypal to purchase anymore?

Anyways, Why the chargeback ??Did you mail the buyers item out? If so, I would assume with the value of the item that you mailed it with a tracking number? Hopefully you still have that.
(I never throw mine away!!)

I know that if you dont pay paypal back they will send out collections to get it from you which will probably eventually effect your credit rating and make it harder for you to obtain credit in the future..

If you do have proof of postage, then when paypal do hand you over to a debt collector, you can provide the proof to them and the debt collecter will just return the claim back to ebay/paypal.
Thanks for the reply. I live in Canada not sure if that matters in terms of collections. Yes it was mailed out. I closed that business and have no clue how to track down a 2 year old # not to mention i'm 1 armed at the moment after nerve damage in my right arm last year. I guess my questions are:

1) Time frame does not matter in these matters? The fact it took 2 years for them to piece it together i'm still on the hook?

2) Will they ever allow a payment plan for the $1700 they feel I owe? The negative balance in in an old account I have not used and has been closed for 2 years!!!

ty
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Old 09-30-2011
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See an attorney

Chargeback after 2 years? I don't think so
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Old 09-30-2011
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Screenshot of the paypal notice would be nice.....very nice.

You might be in a corner
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Old 09-30-2011
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So you have already called them up and tried to reason with them?
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Quote:
Originally Posted by GrannyT View Post
See an attorney

Chargeback after 2 years? I don't think so
Well the chargeback was done back in 2009. But they didn't attach it to me until last week. I guess they matched my name on old closed account to my new and in good standing 1.
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So you have already called them up and tried to reason with them?
Yes 5 times. They are like robots at paypal.
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Have you access to any old records or info from 2009?

You sure as hell are going to need them.
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Quote:
Originally Posted by GreenBean™ View Post
Have you access to any old records or info from 2009?

You sure as hell are going to need them.
No.

So basically i'm screwed . Anyone successful getting a payment plan?
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Old 09-30-2011
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Wait - you reused old info for a new account? Then no doubt they have linked you. Very rough to fight pp without an attorney or something - if your new pp is important to you then deal with the cost but I still think you will be stuck in limitation for a long time. Best to drop it.
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So it's not a chargeback after two years - it's that they have caught up with you after two years
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Quote:
Originally Posted by GrannyT View Post
So it's not a chargeback after two years - it's that they have caught up with you after two years
I guess that's how you can look at it. The thing is I closed that paypal account when I closed the business so I was never allowed to defend the claim, send shipping info etc. Now 2 years later they come at me...

I used same Name on my new account since I had nothing to hide.
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Yeah then the issue at hand is 1. will they take you to collections for the amount owed under your real name? (Yes they can - been proved a lot around) 2. will they reinstate your new account if you pay off the balance? Knowing pp and their screwy ways...I would NOT bank on it.

All in all, you are forced to go stealth to keep operating is the way I see it.
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Quote:
Originally Posted by Bobby View Post
I used same Name on my new account since I had nothing to hide.
Actually Bobby - you did
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LOL! No, when I opened the new account I knew nothing of the chargeback. So why would I hide? I had closed the paypal, email etc of the old business. I knew nothing of the chargeback.
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Phew - what a bummer

Listen to RSOT and his last post on this and then make your decisions
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Old 09-30-2011
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Anyone with a business would keep ALL records for 7 years after its closure. Does not matter what country you live in but that's a sensible way to control your affairs.

I can see a few oops in what has happened.
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Quote:
Originally Posted by GreenBean™ View Post
Anyone with a business would keep ALL records for 7 years after its closure. Does not matter what country you live in but that's a sensible way to control your affairs.

I can see a few oops in what has happened.
Yes I made a mistake here not keeping all my tracking #'s. I may have it somewhere but i'm currently operating at 50% with only 1 working arm. Was hit by a transport truck last summer. Not saying i've done everything right here. Just trying to do whats best with the situation.
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  #22  
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Sorry to hear about that accident. Look towards finding what you can for down the track
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