Advice Pls. Item sent with tracking but Paypal give refund!
My mother sold two items to a single buyer. Each were paid for separately through Paypal. Both items were posted within the same A4 envelope by Royal Mail Recorded Delivery (as recommended by Paypal UK) and are still today, trackable on the Royal Mail website (showing received and showing a signature). The buyer made a claim through paypal stating that the items were not received. My mother entered the tracking number in the dispute console immediately, and for one of the items they decided in her favour and took no action, so no refund was granted, but for the other item they decided in favour of the buyer. Basically this appears to be an automated decision, as it stated she had ended it amicably and then Paypal refunded the buyer. There was no reference to having reviewed the dispute where they would have seen proof of postage etc, exactly like the other dispute. So, two items in the same envelope, and two identical claims, yet Paypal are basically stating that one was received and one was not!! This was appealed, closed then appealed again, and is still going on since 12th January 08. They requested a fax of the Recorded Delivery Slip, duly sent, then told this was not sufficient to track the item!! It is still shown today on the Royal Mail website. There have been many emails back and forth but none of the emails actually address the issue. Which was basically a mistake at their end with their automated dispute system. Her account has been in debt since the refund, and their last reply was 30th March claiming they were looking at the tracking info.....Anyone else have any views or advise on what she should do. It is going on for so long and she is just going round in circles.
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