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Old 10-28-2013
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Default Entropay verification

Hello!

I have Visa Electron which was charged by Entropay second time with 1 Eur for verification purposes. The problem is that I am getting this message on my internet bank POS: 2XXXXXX6 ENTROPAY however Entropay only accepts 6 digit verification code. As you can see I got 8 digit. Their support is weak...Could somebody tell me where to get that 6 digit?

Last edited by Krakatao; 10-28-2013 at 03:26 PM.
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Old 10-28-2013
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Default Re: Entropay verification

Entropay in my experience have always had very good support. Email them over the details and they should get back to you within a few days explaining what you need to do.
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Old 10-28-2013
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Default Re: Entropay verification

Quote:
Originally Posted by Krakatao View Post
Hello!

I have Visa Electron which was charged by Entropay second time with 1 Eur for verification purposes. The problem is that I am getting this message on my internet bank POS: 2XXXXXX6 ENTROPAY however Entropay only accepts 6 digit verification code. As you can see I got 8 digit. Their support is weak...Could somebody tell me where to get that 6 digit?
Sometimes visa electron has issues.

As JamesNorth suggested, contact support and ask for their advice.

Here's their email

support@entropay.com

Good Luck

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Old 10-28-2013
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Default Re: Entropay verification

OK thx guys! I got reply and they have told me that I should call my card issuer to request the authorization/approval code for the transaction. I will do this tomorrow so hopefully everything is going to be OK from this point on.
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