| talos | 02-01-2015 12:49 AM |
Re: paypal limited account pls help
I just had my regular, non stealth, account permanently limited by paypal, but I was given a chance to appeal it.
I have 3000 feedback, 6 neutrals, and 5 negatives on the account currently with 99.8% feedback. Now, I had a surge of complaints in the last few days leading up to a EBAY 30 suspension due to a trademark violation. I called it in and they lifted it stating the automatic system triggered it when they saw a spike in complaints that my items were unauthentic, which was more than what I usually get. The eBay rep looked over the acct and said it looks like I handle all my issues immediately and I'm above average so he released it. I always refund my customers the same day a complaint arises.
two days later paypal limits the account. When i called them, they said it was triggered by the eBay violation and even though it was immediately cleared, they wanted ebay to confirm there is nothing wrong with the acct. so I had an eBay rep conference in paypal, and they appealed my limitation. They said if eBay believes your acct is good, then we just need to hear them say it and then we can release it but it would take 24-48 hrs to get an answer on the appeal.
They called back within 3-4 hours and said that they need invoices from our supplier showing where we purchase our items from, and to upload it through the PayPal resolutions center, where this case information currently stands.
Has anyone appealed this kind of limitation? I have receipts from our vendor but if they call them in, the vendor will never remember us, or might even deny us purchasing anything, especially when someone from the risk or fraud department of PayPal calls them. They are a legitimate wholesaler/reseller of the items we sell, but I'm afraid they will dig deeper and it won't help anyway
I started up stealth accts a month ago but with high risk items, Im hitting category limits of 20 items on each acct and it says that we need to have 3 mos of good sales before that's lifted. So now I am kind of screwed if I lose this acct for good, since I'll have 2 months without any normal sales volume. I need to somehow get the old acct back up, use it as it was before, and then when my stealth accts break their category limits, I can put the veteran acct to rest for a bit.
Any thoughts? | 
