 Result
Hi All,
Wanted to share a top result I Had from the Paypal Executive Office, I used a template that was posted on here and obviously adapted it to suit the UK. 3 days since sending and all of my funds are released. See the template below.
RE: Case PP-
I am respectfully requesting that the hold on my funds/account be lifted. I am not necessarily requesting that my account be re-opened or allowed to continue to use the PayPal service, as I have already taken my business to your largest competitor and I am no longer in need of PayPal’s services.
I have previously requested a review/appeal of my case which was denied. Although I still disagree with the decision to deny my appeal I will abide by it – however because I feel that holding my funds for ### days for a non-fraudulent violation of PayPal’s Acceptable Use Policy is excessive, and perhaps a punitive abuse of power, I will be filing complaints with the following agencies on ##/##/#### if I am not satisfied with PayPal’s response to this request to release my funds:
The Bank Of England Bank of England | About the Bank | Complaints against the regulators
(I understand that PayPal does not operate as a “bank” which is precisely why they may be interested in such complaints)
Consumer Association UK: Make a complaint - Action - Which? Consumer Rights
All complaints will be filed “online” ##/##/#### and written copies will also be sent via certified postal mail.
I understand PayPal’s need for holding funds for credit card chargeback purposes, however a review of my account history for the last year will reveal a very low chargeback rate as well as a very high customer-satisfaction rate. I feel that any reasonable person would conclude that holding my entire balance for ### days is excessive and may be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states. That being said I have no problem with, and agree to leaving a balance of £### for credit card chargeback purposes for the duration of the ### days. I feel that this is a fair resolution while still leaving PayPal with the means to charge back any future credit card disputes to my account.
Please be aware that replying with the standard “this is part of the terms of service that you agreed to” will not satisfy my request, or deter me from filing my complaints with the agencies listed above on the morning of ##/##/####. It will be up to those agencies to determine if PayPal is operating within the law, abusing power, etc. I am simply seeking a resolution that is fair and in the best interest of both parties.
Thank you for your time again in looking into this matter.
Case PP-
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