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Old 01-15-2017
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Default Paypal wants to call costumer service to confirm my identity, what they would ask?

What they would ask?

I have sent real ID, I have everything except a CC that was used in a previously frozen account.

Should I suggest Skype? The account owner is my father that does not speak English, just so they have a look at him and the ID I sent?
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Old 01-15-2017
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Default Re: Paypal wants to call costumer service to confirm my identity, what they would ask

Why would you use a CC that was used on a banned account?
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Default Re: Paypal wants to call costumer service to confirm my identity, what they would ask

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Originally Posted by MM78 View Post
Why would you use a CC that was used on a banned account?
I did not. I have a card (that I cannot use) because the address is the same as the one in a frozen account. I used three VCCs from members here that did not work and now I got a new prepaid card locally. Before I can use this new card, paypal wants to call them...

What they would ask so I can be ready?

Thank you.
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Old 01-15-2017
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Default Re: Paypal wants to call costumer service to confirm my identity, what they would ask

the system reads when you try to use the same card even when it doesnt go through....

To try the same card 3 times most likely triggered the security measure.
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Old 01-16-2017
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Default Re: Paypal wants to call costumer service to confirm my identity, what they would ask

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Originally Posted by BigCJ View Post
the system reads when you try to use the same card even when it doesnt go through....

To try the same card 3 times most likely triggered the security measure.
Thanks, do you (or anyone else) contact paypal costumer service before to confirm identity? If yes, do they just ask standard questions on number ID, address, or anything related, or ask for products you sell, and unrelated questions?

Are they try to only confirm ID or go into details about your account?
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Old 01-16-2017
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Default Re: Paypal wants to call costumer service to confirm my identity, what they would ask

I read in another thread, that someone that tried to confirm his account through a text message that was sent to his cell phone, got stuck using the wrong code twice. Paypal costumer service asked him to clear the cookies and try again.

Unlikely, but anyway this can work with a card confirmation? To clear the cookies and try again the card?
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Old 01-16-2017
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Default Re: Paypal wants to call costumer service to confirm my identity, what they would ask

In terms of pics they do not do skype as far as I know ... (big relief for stealthers)

however a long time ago, I remember they did sometimes ask for a picture of yourself with the item, to show ownership, you did not have to show face...
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Old 01-16-2017
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Default Re: Paypal wants to call costumer service to confirm my identity, what they would ask

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Originally Posted by Payfriend View Post
I read in another thread, that someone that tried to confirm his account through a text message that was sent to his cell phone, got stuck using the wrong code twice. Paypal costumer service asked him to clear the cookies and try again.

Unlikely, but anyway this can work with a card confirmation? To clear the cookies and try again the card?
PP customer service told to clear cookies?
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Old 01-19-2017
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Default Re: Paypal wants to call costumer service to confirm my identity, what they would ask

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Originally Posted by rsot View Post
PP customer service told to clear cookies?
No, I read they told another paypal user to clear cookies and retry to get a new confirmation code in his mobile.
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