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Can someone please tell me how to refund someone?
 

This is ridiculous.

A buyer of mine paid me directly through paypal, he didn't like the item and asked for a return, which i accepted. He then also opened a paypal dispute for "item not as described".

I received the item back OK.

Now when i log into paypal i do NOT have the option to refund the buyer anymore in the original transaction page. I do have the option for other transactions i received.

So i go into the dispute and i have 2 options..

1. MAKE A OFFER
2. ESCALATE TO PAYPAL.

I choose "MAKE A OFFER" and i have to input the amount i want to refund, so i input the FULL amount. Paypal indicate that i will receive £3 something in fees back (even though the original fees were £4 something!). So i continue and i had 2 further options which i can't remember what they were now, but i think they were...

1. Ask buyer to return the item for a refund.
2. Offer a part exchange.

So i choose the first option.

Buyer accepts the request.

Now i get a green message saying:

"buyer has accepted your offer. The refund will be held in your account until the buyer returns the item and you approve it".


Ok. Now the issue is..

1. Buyer has already returned it and i've received fine.
2. There is no button to "APPROVE" it.

Right now this is not looking good, because the funds are on HOLD and the buyer is getting increasingly frustrated and he must think im lying or something.

He's called paypal who told him that i must use paypal as the main source for refund and it will be automatic. This is lies, the money is already on hold by paypal! i dont have the money anymore.

Can someone please tell me how the hell do you refund?????

Re: Can someone please tell me how to refund someone?
 

If you don't see a button to refund the buyer, you can call up PP and have an agent manually refund for you

Re: Can someone please tell me how to refund someone?
 

My advice is to just tell him about the process.

This usually happens when the claim is escalated. And there's nothing you can do but wait.
If he replied to the paypal case by putting in the tracking, paypal will refund him automatically within a few days.

You can't let the buyer control your life with fear!