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Is this a real email from PayPal?
 

My account is over 2 years old and I just now got this email from Europeanservices@paypal.com
Mind you my account is created and located in the United States.
I thought it was weird that I would be getting an email not from services@paypal.com but from europeanservices@paypal.com about an issue?
I have a few disputes open from people who are trying to scam me when I made them pay me as "Friends and Family" which could also have triggered this.
Real or someone trying very hard to scam me?

~~Email sent from: Europeanservices@paypal.com Subject: Service PayPal VV44REXFRAP_ProServ_ Secure (KMM143342698V35463L0KM) :ppEU~~

Bonjour (My Business account name),

We are contacting you about the personal payment you received on 3 May 2018 from 75.00 USD.

You have received personal payments as part of sales. If you sell goods or services, your customers must use the 'Payment for a purchase' option on their PayPal account.

Accepting personal payments in a commercial setting is a violation of our Paypal Terms of Service . Therefore, we ask that you no longer request or authorize your customers to use personal payments to pay for their purchases.

The person who sent you this payment wishes to open a dispute on this transaction.

We invite you to work directly with the sender of this payment to find an amicable solution either for a delivery or a refund.

If you do not do this, we will be forced to disable your ability to receive personal payments and you will have to pay a fee for all payments you receive on your PayPal account.

In the event that this activity persists after May 3 , 2018 , we will be able to disable personal payments from your account.

For more information about payment types and pricing, click on "Usage Agreements" at the bottom of the PayPal site page, then "Terms of Service PayPal".

To learn more about payment types and fees, click on "Usage Agreements" at the bottom of any PayPal page, then "Terms of Service PayPal" and finally "Appendix 1. Table commissions ".
Thank you for contacting us. You have more questions ? You will find all your answers by clicking Help and Contact at the bottom of any PayPal page.



Discover our Travel Cancellation Insurance Program * which covers you in the event of unforeseen circumstances.
* Insurance by Europ Assistance for PayPal users, subject to the terms and conditions. See conditions

Sincerely,
Sarra
Customer Service
PayPal

Copyright © 1999-2018 PayPal. All rights reserved.
PayPal (Europe) S.à rl & Co., SCA
Limited Partnership by Shares
Registered office: 22-24 Boulevard Royal, L-2449, Luxembourg
RCS Luxembourg B 118 349

*Note*
I do have a unauthorized case opened by someone on May 3, 2018 still so they might be trying to scare me into refunding it.
Any advice is appreciated thank you!

Re: Is this a real email from PayPal?
 

yes it is sent from PayPal as the domain used is PayPal.com which only PayPal have access to.

Re: Is this a real email from PayPal?
 

Welcome to the forum - all the best as you master stealth :thumb:

Re: Is this a real email from PayPal?
 

While I do believe the OP's email is actually from Paypal, what you say here isn't necessarily true. It's very easy to send emails from any address you like, and have the reply go to any other address you'd like.

To the OP... stop taking payments as "Friends & Family".

Re: Is this a real email from PayPal?
 

I am the OP in this post and I was wondering why they sent the whole message to me in french? I had to google translate it to English. I'm English from the United States and my PayPal account is from the United States and created in the US as well.
How can I make this this isn't some ⊗⊗⊗⊗ email? Anyone else have these types of emails being sent to them?
I usually get emails from service@paypal.com not europeanservices@paypal.com.

Re: Is this a real email from PayPal?
 

It's real email address from PayPal I get lots of email from this address

Basically your customer reported to PayPal and when they checked it was gift payment so it's a warning for you stop accepting gifts paywmtns at least for few months

Re: Is this a real email from PayPal?
 

no it's impossible to send emails from domains you don't have access to, however they can attempt to trick you; this is a mail in my spam:
https://i.imgur.com/xdJyeww.png

Re: Is this a real email from PayPal?
 

Keep thinking that.

I'm not gonna argue with you, though. I've done it many, many times in the past.

Re: Is this a real email from PayPal?
 

friends and family payments will kill a paypal

Re: Is this a real email from PayPal?
 

No, I can assure you - or else all scammers would be using it.

Re: Is this a real email from PayPal?
 

Looks like a legit email from paypal - and with good reason.
Don't cheap out on the few percent that paypal deserves for providing you the service. Not worth losing an account that way - especially a business account.