Please decipher this pp jargon -- I was the Seller. - eBay Suspended & PayPal Limited Forums
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  #1  
Old 06-27-2009
trig's Avatar
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Default Please decipher this pp jargon -- I was the Seller.

Your buyer has chosen to escalate this dispute to a PayPal claim. By ending
communication with you and escalating to a claim, the buyer is asking
PayPal to investigate the case and decide the outcome. As part of our
investigation, PayPal reviewed any communication you may have had with the
buyer in the Resolution Center

We have received a complaint from a buyer who stated that merchandise you
sent them did not match your original description. The buyer is disputing
the quality of goods associated with the transaction detailed below.

As you may already be aware, PayPal's Buyer Complaint Policy applies only
to the shipment of goods and not to complaints about the attributes or
quality of goods received through an eBay transaction. Therefore, we will
not conduct an investigation into this matter at this time.

We do, however, reserve the right to begin an investigation within 180 days
if we determine it is necessary.
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Old 06-27-2009
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Hm - they will hold your money until they are ready to investigate.

But I didnt know about that b4 "As you may already be aware, PayPal's Buyer Complaint Policy applies only
to the shipment of goods and not to complaints about the attributes or
quality of goods received through an eBay transaction
."

Eventually, the outcome will be the buyer sending the package to your pp address with tracking and the buyer gets their money back. Hope they send the right package back.
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Old 06-27-2009
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im assuming this was an outside of ebay transaction.. SNAD's are a not covered by these type of transactions. They wont hold any money... basically you win.. just make sure you dont have any other disputes as it could lead to a limitation
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Old 06-27-2009
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thanks, yea.
It sounded like I won.
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