Hello i was wondering if you can help me. 6 months ago my paypal account got limited and was frozen for 180 days. 4 weeks ago i have received a reply from paypal that next week my paypal will be available for withdrawing but need to give them any ID Proof and Proof of address. Today i have received this e-mail from paypal. They want copy of passport and bank statement endIng xxx which i dont have anymore... I dont have passport, paypal is not in my real name, It is stealth paypal but i have Only driving licence and utility bills... what should i do? I just wanted to ask thank you
This e-mail i have seen this morning
From: PayPal Customer Service
RE: Questions About Withdrawals and Charges VV44REXUK
23/06/2018 at 15:19
Dear XXxX ,
Thank you for contacting PayPal regarding the withdrawal of your funds.
Please be advised that you may withdraw your funds once 180 days are passed since the last payment received, which in your case will be the 1st of July 2018.
However, in order for you to get access to funds, you need to provide a valid proof of ID (copy of passport) and valid bank statement for bank account ending in xxxx.
You can upload them to the case PP-006-512-786-198 through the Resolution Centre, or if you struggle to upload documents, please use the following link:
www.paypal.com/il/uploaddoc
Please let us know if you require any further assistance.
Yours sincerely,
Jane
PayPal
And this e-mail i received 4 weeks ago
Inbox
From: PayPal Customer Service
RE: Privacy (ID: C826-L003-T27001-S999-W000000)
24/05/2018 at 13:39
Dear Xxxxxxxx,
Thank you for contacting PayPal Customer Support. My name is Piotr and I am happy to assist you with your query.
As mentioned in previous communication funds will be held for 180 days since last payment received. However after 12th of June 2018 we will require some documents:
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Proof of Identity:
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What is a valid proof of identity?
We accept a copy of:
- Your ID card
- Your driving licence (the plastic card, not the official letter)
- Your Passport
- Other photo ID that was issued by a government body.
Note: The following information must be visible on the document:
- First and last name
- Date of birth
- Date of issue and expiry
- Document ID Number.
Note: The document needs to be fully visible. Partial documents cannot be accepted as a valid proof of identity.
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Proof of Address:
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What is a valid proof of address?
We accept a copy of:
- Utility bills (phone and broadband services, health insurance, gas, water, electricity, etc.)
- Bank or credit card statements
- Your driving licence. (Note: We can only accept a driving licence if: it shows your address, it's been issued within the last 12 months, and it's accompanied by another valid government-issued photo ID)
- Your printed payslip.
We do not accept:
- Invoices
- Partial Documents.
Please note: The document must show your full name and address as registered on the PayPal account. The document cannot be older than 12 months and should be fully legible.
It is my pleasure to assist you. Thank you for choosing PayPal.
Yours sincerely,
Piotr
PayPal
