Can I give a call to paypal on other person's behalf?

[Mayhard]

Hello,

I have a paypal account registered under my grandma's name, can I still give paypal a call and tell them that I am calling on her behalf or would that be too risky?

[WEI]

Yes, that's definitely possible. But they would ask for some kind of authorization from your Grandma's, allowing you to talk to them on her behalf.

[Mayhard]

what kind of authorization would that be?
The thing is, she could talk herself, but she does not speak english

[Mayhard]

and would that raise any flags on paypal?

[GreenBean]

Originally Posted by Mayhard

what kind of authorization would that be?
The thing is, he could talk herself, but she does not speak english

Huh? He could talk ..... but she does not speak English....


Lives in Toronto maybe.

[Mayhard]

Originally Posted by GreenBean

Huh? He could talk ..... but she does not speak English....


Lives in Toronto maybe.

made a mistake sorry.
Let's avoid spamming and off-topic. Thank you.

[JamesNorth101]

They would need to talk to her on the phone for authorisation for you to be able to speak on her behalf

[parsierngue]

Nothing is stopping you from prentending to be your own grandmother... lol

[rsot]

Just be prudent OP.

[Mayhard]

Originally Posted by parsierngue

Nothing is stopping you from prentending to be your own grandmother... lol

I believe the customer service sees that the account is registered as a female who is 60+ years old...

[newjerseymax]

You can pretend she only speaks a language that rep doesn't understand.

[Mayhard]

Originally Posted by newjerseymax

You can pretend she only speaks a language that rep doesn't understand.

well that would not be pretending, because that is the case.

But I wonder if that would raise any flags on the account....

[big tymer]

You can try, but they probably won't entertain you and say they need to speak to the person who the account belongs to. The only way to find out is to try, will it raise red flags, most likely.

[Play]

Originally Posted by Mayhard

what kind of authorization would that be?
The thing is, she could talk herself, but she does not speak english

When you call in, explain you're speaking on her behalf. They'll usually ask to speak to her, to quickly confirm security questions and ask if its okay to speak with you.

In terms of getting flagged, it depends. If you're telling the agent she can't understand English too well, but then she's selling on eBay, got lots of money going through her PayPal etc., that could give them reason to be suspicious.

[Mayhard]

Thank you for your answers.
What is the best way to contact paypal if not calling?

What is the email I should use?

[big tymer]

i have never had any response from emailing paypal support unless i spoke with them on the phone and they gave me a specific email to send to.