Let's hypothesize on an unmentioned aspect of the May 7th Paypal Policy Update

[Sunspot144]

Random fun fact: Refunding thru paypal doesnt cause a cancellation defect on your Ebay account. You lose the FVF but worth it.

Hope Ayden refunds and Ebay operate the same way.

[agent006140]

if you cancel on EBAY saying buyer and seller agree to cancel,there is no defect but it pisses off the buyer

[Sunspot144]

Originally Posted by agent006140

if you cancel on EBAY saying buyer and seller agree to cancel,there is no defect but it pisses off the buyer

Can Ebay confirm this? Always wondered if bots can understand cancel request messages and compare it to your number of 'buyer request' cancellations. I'd do it, just too paranoid Ebay does something to you if you do too many.

[nickopedia]

A high cancellation rate can impact the account, even if you and the buyer agree to cancel.

Same with a higher than normal return rate. There are some things that eBay watches and will slap you if you exceed certain norms.

[agent006140]

of course,anything done in excess will make eBay take action.
There is a buyer who lives in RURAL MEXICO and buy cheap trinklets from US sellers ,sellers all ship with no tracking and insurance ,when the shipments are stolen,she filed too many item not received and Ebay removed her buying privilege for being a hazard to the ebay seller community.
another buyer was suspended by Paypal,just after she open her account ,she bought 16 items and filed 16 item not as described.
too much is just too much

[phaz0rz]

I cancel every order I ever have that needs to be refunded, even if the order has already been delivered 2 weeks ago, so I can have my eBay fees refunded. They'll allow you to cancel an order for up to like a month after it's been placed regardless of the shipping status.

I think you guys are trippin to be honest. It's never had any impact on my accounts whatsoever. I never choose the 1 cancellation reason out of the 3 they give you that results in a defect in my dashboard and my method works fine.

I never judge buyers and cancel orders because I think they look suspicious though, so maybe that's in my favor. I cancel if : the buyer requests it, the buyer rec'd the item and needs a refund, or the buyer used the wrong address.

[ebaystealth1974]

Which reminds me... I gotta go cancel a few orders lol.

[martyjump]

Originally Posted by ebaystealth1974

Those sound like shiitty, inexperienced sellers, and I don't really have any remorse for them. I should, because we all started somewhere, but I dont. lol


A couple days ago, PP's facebook page had "open question hour" or whatever they call it. People were hounding them about this new policy and they were just deleting the messages lol

Good ole NaziPal

[Sunspot144]

I mean like:

If you marked 20 or 30 orders in a row as 'incorrect address' or 'buyer requested cancel' instead of the real reason out of stock - what would ebay do, anything?

[ebaystealth1974]

I was reading a few days ago and some dude said he called in to ask about the update... he was told they are having a meeting about this because so many people have complained.

ALL sellers should unite and publicly put them on blast on social media. They'd be like ffffuuuuuuuuuu.... lol

[phaz0rz]

Originally Posted by Sunspot144

I mean like:

If you marked 20 or 30 orders in a row as 'incorrect address' or 'buyer requested cancel' instead of the real reason out of stock - what would ebay do, anything?

20 or 30 in a row would probably raise some red flags since it would look like you oversold by a lot. There have been people here before saying a large spree of refunds like that can get you into trouble on both eBay and PP.

On my accounts we're talking about 1 or 2 a day at the most out of 35-50 orders. I only use the "incorrect address" option if the buyer messaged me saying they used the wrong address, so almost all of my cancellations are with the reason "buyer requested". Dashboards are all (nearly) flawless and I'm at least keeping pace with the rest of the market.. so I don't think they're dinging my accounts for doing this regularly.

[Sunspot144]

Originally Posted by phaz0rz

20 or 30 in a row would probably raise some red flags since it would look like you oversold by a lot. There have been people here before saying a large spree of refunds like that can get you into trouble on both eBay and PP.

On my accounts we're talking about 1 or 2 a day at the most out of 35-50 orders. I only use the "incorrect address" option if the buyer messaged me saying they used the wrong address, so almost all of my cancellations are with the reason "buyer requested". Dashboards are all (nearly) flawless and I'm at least keeping pace with the rest of the market.. so I don't think they're dinging my accounts for doing this regularly.

Hm. No where in policy does it say anything about what happens if you abuse cancellation reasons. Everything else is covered. I'm sure there's a log of all cancellation reasons, and if they check and see a giant list of the same 'incorrect address' or 'buyer requested' over a day or two that's gonna look bad - if they check..

[agent006140]

AMZN does not like cancellation,it makes them look bad.20-30 cancellled orders could have your account banned.
Ebay would be kinder,but your listings would be rotated to page 99

[phaz0rz]

Agent, may I kindly ask who you are an agent for?

[agent006140]

no one,why do you ask?

[Sunspot144]

AMZ is scary responsive. Break any policy and >24hrs they'll consider suspending you.

Consideribg how much more AMZ makes compared to walmart, home depot, Sears etc it's odd it's difficult to get accepted on box store ecommerce sites.

[phaz0rz]

Originally Posted by agent006140

no one,why do you ask?

because your name here and on eBay community forums has the word "agent" in it followed by a string of numbers.

[agent006140]

I wonder if like PAYPAL,first pass is all handled by bots or AI,if you complain,then a human will look into it.
Recently I have a buyer from UK made an offer for a heavy incense burner,I mean it is heavy ,she wants me to ship to a US address,so I ask her to add that address to her account.
Before I do that,I cancelled the order and refund her money.
Ebay would not let her add a US address since she is in UK,so she paid me again with the UK address.
I cancelled and refunded like first time.
Then I asked if she knows someone with that US address to buy from me,then the address would be fine,then she said part of her payment is really her Ebay bucks which cannot be transferred.
back and forth ,I cancelled her account too many times and Ebay sent me a stern message .
After that,I have zero orders for several days,I dont know if this is punishment or just coincidence?

[phaz0rz]

Account was probably dinged for what their system interpreted as you trying to break the "no outside sales" rule, even though you weren't trying to do that. The fact that you got a warning message from eBay afterwards suggests that's what the problem is.

[agent006140]

Originally Posted by phaz0rz

because your name here and on eBay community forums has the word "agent" in it followed by a string of numbers.

is the string of numbers 006140??
Ebay community has ebay reps and volunteers who monitor the chats,like here !

[ebaystealth1974]

Same person for sure... saw that earlier.

[agent006140]

Originally Posted by phaz0rz

It's exactly the same name. Even the same speech patterns.

yeah,thats me