Forum

PayPal Item Not as Described Help
 

Ok so I sold an item through craigslist. No eBay. Spoke with the buyer via email and such, he sent payment via Goods and Services, I shipped out used Pyapal to print a shipping label and everything. There was even a hold on it, was released when the item was delivered. Now I get an email 2 days later that it doesn’t work and he wants all his money back. He wants to return it, he paid over $1000.00 for it. I already stated all sales are final and I’m absolutely sure I’m getting scammed here. I haven’t even responded to his emails but my guess is he will open an item not as described dispute via PayPal?

This is the first time in 8+ years that this has happened to me? What will PayPal do? I remember in the past, PayPal would not get involved with items not being as described, they would only verify that things were delivered? Have they change their policy on this?

If he files a dispute what will they do? Will they make him ship the item back? Will they get involved any further than that? I absolutely did not scam this guy under any circumstances, and I fear I’m getting scammed myself. I had hoped he would pay via friends and family but he paid via goods and services.

Again I used to not worry because PayPal used to only get involved when things were not delivered. Have they changed how they handle disputes and such now?

Re: PayPal Item Not as Described Help
 

They will let the buyer return the item, and you will issue the refund.

Re: PayPal Item Not as Described Help
 

Is there any way around this??? Ugh I’m furious now. Hence why I should ONLY do friends and family from now on.

Re: PayPal Item Not as Described Help
 

Do you happen to have the guy's number?

Re: PayPal Item Not as Described Help
 

No, it was all through email. I didn’t think PayPal did the “item not as described” nonsense

Re: PayPal Item Not as Described Help
 

Your "terms" don't matter, EVER.

You always play by PayPal's rules as per their User Agreement.

You MUST accept the return. If you fight it, you will lose and risk the buyer keeping the item and you will be out your money.

Re: PayPal Item Not as Described Help
 

Man **** that I’m about to just withdraw the money and close the PayPal account

Re: PayPal Item Not as Described Help
 

There is no seller protection for item not as described,buyer will be asked to return the item at his own expense.
You should be gracious and accept his return.
if item is good,you will be able to sell it again.

Re: PayPal Item Not as Described Help
 

if you sell something and paid under F & F,IT IS CALLED FEE AVOIDANCE.
IT DOES NOT STOP THE BUYER FROM FILING CHARGEBACK,his cc issuer may allow him to keep the item and the money and you will be slapped $20 chargeback fee.

Re: PayPal Item Not as Described Help
 

YOU ARE SUNK. END OF STORY. I would fully expect a scam as well. At the very least, you will be losing shipping costs, time, etc.

Re: PayPal Item Not as Described Help
 

Next time,ask for money order or postal order or wiretransfr,not paypal

Re: PayPal Item Not as Described Help
 

Screw it, it’s a stealth account I’m withdrawing the money if he files a claim I’ll walk away. I’m furious I made this mistake, in the past PayPal didn’t get involved unless it was for item not received??

Re: PayPal Item Not as Described Help
 

I’m not going to get scammed out of $1200, and I paid a PayPal fee on top of it all. Can I just withdraw the money and close the PayPal account?

Re: PayPal Item Not as Described Help
 

Paypal always have item not as described cases,where have you been>
There is also UA -unauthorised activity,when the cc owner claimed it aint him using the card to make purchase.
You better brush up on Paypal policies.
If the buyer has not filed a dispute with Paypal and there is no hold on the payment ,of course you can withdraw.
but if he does file,your Papal account wil go from zero to negative and Papal will ask you to bring the account to neutral/

Re: PayPal Item Not as Described Help
 

it is only speculation he is going to scam you,plenty of people return the goods in good order.
why dont you pick up the phone and call,you can gauge better that way,google and see if you can find his phone number

Re: PayPal Item Not as Described Help
 

Nope, that 'rule' has been there for a very long time. It protects you as a buyer just in case the seller is sending you a f@ke item. Wouldn't you be happy if you're the buyer in that case? :)
With regards to withdrawing the funds, it's all up to you. If your conscience is clean, that you really sent the 'described' item. Then it's good. Good luck.

Re: PayPal Item Not as Described Help
 

He’s definitely going to scam me, he sent an email within minutes of receiving the item. He was super friendly and everything was great and good to go and was packaged perfectly, then all of a sudden immediately by the time that thing was on his doorstep he was emailing me wanting a refund

Re: PayPal Item Not as Described Help
 

Sadly, these buyers are existent - he might send you back crap as a return too...

Re: PayPal Item Not as Described Help
 

if he used his credit card,he will file chargeback with his cc issuer if you wont allow him to return the item,his cc issuer would let him keep the item,his money and you will pay $20 chargeback fee.
if item is as described,accept the return.
Buyers often want to return as they find cheaper elsewhere or try to resell and no taker or just buyer remorse.
if you can get his phone number,best is to call him,

Re: PayPal Item Not as Described Help
 

How are you withdrawing money from paypal? Bank? Then paypal already has your real info. You can try and run, not sure it will work out well.