Can no longer answer security questions on PayPal!!! - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 11-14-2019
Senior Member
 
Join Date: Nov 2017
Posts: 1,636
Thanks: 465
Thanked 268 Times in 194 Posts
Activity: 8%
Longevity: 29%
iTrader: (0)
Default Can no longer answer security questions on PayPal!!!

I have 2-step verification activated on my account, but my attached phone number is not active anymore and there is no way for me to activate that number again, so I am only left with the possibility of answering the two security questions in order to log in.



I have always answered those two questions and it worked like a charm, but this option doesn't seem to be available anymore

I am only getting the option to receive a code via SMS and whenever I click on "Problem by logging in" the page reloads with an error message which reads as follows:


"Sorry, but we couldn't log you in. You need to contact customer support or try to sign in again"



Anyone ever experienced this?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 11-14-2019
SaiJin's Avatar
Super Moderator
 
Join Date: Jul 2008
Posts: 12,887
Thanks: 282
Thanked 2,119 Times in 1,827 Posts
Activity: 88%
Longevity: 90%
iTrader: (2)
Default Re: Can no longer answer security questions on PayPal!!!

Ah crap, ��

I think the only way is either have that phone again or call PP.... but this is a problem.

So call them and see what they can do
Reply With Quote
  #3  
Old 11-14-2019
Senior Member
Threadstarter  
 
Join Date: Nov 2017
Posts: 1,636
Thanks: 465
Thanked 268 Times in 194 Posts
Activity: 8%
Longevity: 29%
iTrader: (0)
Default Re: Can no longer answer security questions on PayPal!!!

I called them many times today and they all seemed to have no f**king idea how to help, 2 of them actually suggested I close my account and open a new one!!

I stopped selling on eBay as I am not sure if I could ever sign into my account again!! This company is pissing me off really hard nowadays.
Reply With Quote
  #4  
Old 11-14-2019
Senior Member
Threadstarter  
 
Join Date: Nov 2017
Posts: 1,636
Thanks: 465
Thanked 268 Times in 194 Posts
Activity: 8%
Longevity: 29%
iTrader: (0)
Default Re: Can no longer answer security questions on PayPal!!!

UPDATE:


I called again and got an old lady on the phone, she was super informative and had a ton of experience with the PayPal system. When I first called today I was asking them to deactivate the 2-step verification on my account so I could log in and everyone I talked to said that's impossible for them to do.

The old lady I talked to lastly suggested doing that by herself!! She went ahead and removed that rotten phone number that was attached to my account and I logged in while she was with me on the phone, added my new number and everything is perfect now.


I can't believe how many of the employees I talked to earlier suggested closing down my account and opening a new one!!
Reply With Quote
The Following User Says Thank You to walkingupwards For This Useful Post:
Lucynda (11-14-2019)
  #5  
Old 11-14-2019
SaiJin's Avatar
Super Moderator
 
Join Date: Jul 2008
Posts: 12,887
Thanks: 282
Thanked 2,119 Times in 1,827 Posts
Activity: 88%
Longevity: 90%
iTrader: (2)
Default Re: Can no longer answer security questions on PayPal!!!

Yep , that's how it is with customer service.

remember the illustration of paypal's inner office staff as monkeys throwing darts?

Try to get a human that knows how to throw the dart at the bulls eye
Reply With Quote
  #6  
Old 11-15-2019
Executive [VIP]
 
Join Date: Jun 2014
Posts: 1,711
Thanks: 202
Thanked 676 Times in 493 Posts
Activity: 6%
Longevity: 51%
iTrader: (0)
Default Re: Can no longer answer security questions on PayPal!!!

Quote:
Originally Posted by walkingupwards View Post
UPDATE:


I called again and got an old lady on the phone, she was super informative and had a ton of experience with the PayPal system. When I first called today I was asking them to deactivate the 2-step verification on my account so I could log in and everyone I talked to said that's impossible for them to do.

The old lady I talked to lastly suggested doing that by herself!! She went ahead and removed that rotten phone number that was attached to my account and I logged in while she was with me on the phone, added my new number and everything is perfect now.


I can't believe how many of the employees I talked to earlier suggested closing down my account and opening a new one!!
That old lady is sadly a dying breed (worldwide) in every area of enterprise you can think about.
She's already being replaced with the brand spanking new "pass the buck" generation. A generation so fragile they need a lorry load of 'rights' and constant praise to protect their feelings.
George carling was right: The planet will be fine, it is the people that will be 'effed.

I'm glad you had it sorted.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
So many questions about PayPal and Mercahnt account- Please answer Ankesh Subscriber Discussions 0 05-29-2015 08:25 AM
Paypal Forgetten password and security questions yanov10 PayPal Talk 2 02-15-2015 04:01 AM
Paypal security questions Clones Subscriber Discussions 3 05-03-2012 11:00 AM
PayPal security questions in Australia skyichigo Subscriber Discussions 1 08-28-2011 10:26 AM


Aspkin Group

All times are GMT -5. The time now is 08:00 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58