Forum

is Paypal getting soft?
 

Usually Paypal always credit the buyers on ebay purchases regardless of who's fault is, but lately Paypal is looking into and investigation the case as they should.

I sold a computer software online and one of this buyer open a case against me without any reason, I asked the buyer to provide a reason, but no reason or answer I was provided. After 10 days he escalated the case to Paypal, and paypal did not just reward him and asked the buyer the same question to provide some proof of software problems or errors and then after 3 days I received this email from Paypal. :clap:

Re: is Paypal getting soft?
 

Good to see PayPal doing the right thing for you.
The customer was probably trying it on.

I wonder if eBay will go soft too seeing that sellers are running out of stock due to the virus outbreak in China.
If wishes were horses...

Re: is Paypal getting soft?
 

They're not getting soft. As based on your case, the buyer didn't respond to what paypal has asked for. So paypal sided you. Congrats on this nonetheless :)

Re: is Paypal getting soft?
 

BUYER DOES not response ,he automatically loses,same with seller if he does not respond

Re: is Paypal getting soft?
 

The above wording is not from paypal, its from ebay op check again

Re: is Paypal getting soft?
 

ebay would not call him hello ebay seller!!!!!

Re: is Paypal getting soft?
 

Here is a quick screenshot:
https://i.ibb.co/WfQZdwG/2020-02-18-16-56-10.png

Yes you are right my friend it was from ebay, got confused as it seems but having said that, as stated above, the viewing of the case and the final decision was made by Paypal and that is why I question, has paypal gone soft?

Is it because paypal soon will not be part of ebay payment system?

Re: is Paypal getting soft?
 

could be,Paypal and Ebay always have an incestous relationship.
Since he did not open a case on Ebay first,but go right to Paypal,Paypal could return the case back to Ebay.
Only if he lost his case on Ebay and then go to Paypal,then Paypal will decide.
Likewise,if he goes to his cc issuer,then cc issuer decides

Re: is Paypal getting soft?
 

No, eBay or PP will never go softer. If anything they'll always become more difficult.

Re: is Paypal getting soft?
 

Get ready claim from paypal, lot of buyers fo this when the lost ebay claim open on paypal

Re: is Paypal getting soft?
 

I'd rather not spend time disputing a PayPal claim on a stealth account especially if it is a small amount.
Thank goodness PayPal now allows the option to close cases yourself by issuing a refund unlike a few years back when every case must be attended to by a PayPal staff.

Re: is Paypal getting soft?
 

PayPal will never go soft!! I wish they did

Re: is Paypal getting soft?
 

not valid.
if paypal sided u even buyer responded, then yea
but nope for your case