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Old 04-16-2020
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Default Sold item on ebay, but paypal payment missing

I sold an item on ebay, noticed sold ebay email but didn't see the paypal payment email. So I logged onto ebay, shows seller paid via paypal. So I logged onto paypal and I don't see a payment. I went back to ebay and clicked the view paypal transaction and it leads me to a actual "transaction id" and what looks to be a payment, but there is nothing in my paypal summary or no payment. (I figured maybe there was a delay with payment, so I waited 6 hours and still no payment and then noticed the view paypal transaction link now just lead to a blank paypal page. I was able to take a screen shot when I first seen this problem.)

I checked the paypal email address within the listing and it is correct. I was thinking of canceling the transaction and asking the buyer to re-buy the item, but realized would I be sending the buyer a refund when I never got paid ?

I tried to call paypal, but there is no phone support due to covid-19. My next option is calling ebay, but this isn't their problem as it is more of paypal's.

I am not sure what to do, as this has never happened to me.

Any help would be much appreciated.
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Old 04-16-2020
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Default Re: Sold item on ebay, but paypal payment missing

I'd wait a day or so before you do anything.
Could be a delay in their system, could be PP making sure the payment is legit before it hits you,.
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Old 04-16-2020
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Default Re: Sold item on ebay, but paypal payment missing

I suspect one or two PayPal links are broken at this time here in the UK, at least for me.
Over the last few days, I've been unable to send refunds for items that have been successfully returned to me - and this is happening across several accounts.

When I try to refund on eBay, it says We're sorry; there was a problem.

Naturally, I'd go over to Paypal to issue the refund from there, but it tells me the page does not exist.

Meanwhile, eBay keeps reminding me to issue pending refunds, or they may do it themselves.
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Default Re: Sold item on ebay, but paypal payment missing

I'll wait it out and see if there is just a delay, the buyer is from japan with 3 feedback and the payment in question is $250, so maybe SaiJin is correct and they are just verifying payment. Thanks for the replys
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Default Re: Sold item on ebay, but paypal payment missing

Make sure you typed right your paypal email in ebay item post. Sounds foolish but it could happen.
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Default Re: Sold item on ebay, but paypal payment missing

Update, paypal ended up finally confirming payment and I received a notification on my phone 15 hours after I originally sold the item on eb.

Like I said there was no payment in paypal, when the item sold, until 15 hours later.
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