Sold item on ebay, but paypal payment missing
I sold an item on ebay, noticed sold ebay email but didn't see the paypal payment email. So I logged onto ebay, shows seller paid via paypal. So I logged onto paypal and I don't see a payment. I went back to ebay and clicked the view paypal transaction and it leads me to a actual "transaction id" and what looks to be a payment, but there is nothing in my paypal summary or no payment. (I figured maybe there was a delay with payment, so I waited 6 hours and still no payment and then noticed the view paypal transaction link now just lead to a blank paypal page. I was able to take a screen shot when I first seen this problem.)
I checked the paypal email address within the listing and it is correct. I was thinking of canceling the transaction and asking the buyer to re-buy the item, but realized would I be sending the buyer a refund when I never got paid ?
I tried to call paypal, but there is no phone support due to covid-19. My next option is calling ebay, but this isn't their problem as it is more of paypal's.
I am not sure what to do, as this has never happened to me.
Any help would be much appreciated.
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