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- - In case of disputes - DHL tracking number sufficient? (https://www.aspkin.com/forums/paypal-talk/135549-case-disputes-dhl-tracking-number-sufficient.html)

MasterP

04-27-2020 11:45 AM

In case of disputes - DHL tracking number sufficient?

Another question from a fellow seller :)

Assuming that I am receiving money on Paypal.

Some of my buyers do a dispute and want to charge their money back.

Is it sufficient to provide the DHL tracking number to show paypal that I have actually sent the item?

Or do they need more proof than that to close a dispute?

Thanks

Ebayorbust

04-27-2020 11:48 AM

Re: In case of disputes - DHL tracking number sufficient?

You need proof of DELIVERY, not proof of SENDING.

MasterP

04-27-2020 12:05 PM

Re: In case of disputes - DHL tracking number sufficient?

Quote:

Originally Posted by Ebayorbust (Post 1089117)

You need proof of DELIVERY, not proof of SENDING.

But what if I'm dropshipping and it takes about 3-4 weeks until the item arrives? I am not doing my sales on ebay, I have my own online store :help:

Someone told me putting in the DHL tracking number is enough to close a dispute

MasterP

04-27-2020 12:47 PM

Re: In case of disputes - DHL tracking number sufficient?

Quote:

Originally Posted by agent006140 (Post 1089122)

a chargeback is decided by his cc issuer,not Paypal.
Paypal seller protection would not protect you if DHK tracking does not show delivered.
4 weeks is a long time,what does tracking show

Oh I was referring to a dispute, not an actual cc chargeback. Sorry for the confusion.

It says that it is still on its way with the location of the package

MasterP

04-27-2020 04:55 PM

Re: In case of disputes - DHL tracking number sufficient?

Quote:

Originally Posted by agent006140 (Post 1089174)

The only time seller wins a Paypal dispute by showing it has shipped not necessarily delivered is UA dispute(UA- unauthorised transaction-where the owner of the card said it aint him placing the order).
If you can show Paypal you have printed a shipping label and it has tracking showing it is on its way,you get paypal seller protection.

I can do just that. But not sure what to do if they claim that I haven't sent the item / they haven't received the item.

Let's say there has to be a tracking code that it has been delivered. Is that necessary or do I also need a signature of the person receiving it?

Also: What happens if the user says he hasn't received the item, it is on its way (proof is tracking code) but it takes a few weeks until it arrives in the recipients hands? Will the money and my paypal be on hold for the time being??!

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