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Can't login to my account for over 6 mouths and paypal will not help me, need help.
 

For over half a year I been trying to get into my account with over 300$ in it. (I had to make a second account to post this)

Every time I login PayPal tells me I need to update my password and needs to send a text to a old phone I do not have.

I'm deaf so calling PayPal is not an option. I got rid of the phone as I had little need for it being deaf. I tied to get the number back but was unable too.

I have tried having a friend call PayPal and he got the run around, the first time they would not help because he gave him his name and not mine so we tried again a few days latter. That time he used my name but they question how I was calling as I had been trying to get help from PayPal via twitter and told them I was deaf and would not help claiming I had to call from the number on file. Me and my friend tried to contact PayPal both on phone and twitter quite a few times after that, But we got nowhere. PayPal would just not help.

I opened not one not 2 but 3 BBB cases, the first one stated I had to call them. I told them I was deaf and could not and they stopped replying. The second case they told me I did not own the account and was making the complainant on the behalf of someone ease and told me my account belonged to a Ms. Anny. I told them they were wrong and to double check their info. They replay back stating I was not Danny or Anny and that my identity was made up and they would not help me. The 3'rd complainant they did not reply too. Before I stat a 4th BBB case. Dose anyone have any help or advice they can give me?

Thanks.

Re: Can't login to my account for over 6 mouths and paypal will not help me, need hel
 

If you are talking about US pp why you dont use live chat support ? Also try for forgot password maybe it can solve the issue

Re: Can't login to my account for over 6 mouths and paypal will not help me, need hel
 

i lost an account with money on it, especially if its limited they wont help reset the password they would just laught at me on the phone. the women made fun of my accent

Re: Can't login to my account for over 6 mouths and paypal will not help me, need hel
 

link? I can't find that anywhere.

Re: Can't login to my account for over 6 mouths and paypal will not help me, need hel
 

i was not banned until long after i could not login to my account. I was told on BBB that my account was suspended for using a ⊗⊗⊗⊗ id witch I did no such thing. They claim my account belongs to an Anny and not me

Re: Can't login to my account for over 6 mouths and paypal will not help me, need hel
 

you need to have all account details written on paper (address, phone number)
and then contact them and try again
actually name and address is enough, phone number is not important
as of now it is not possible to call paypal because of corona virus

Re: Can't login to my account for over 6 mouths and paypal will not help me, need hel
 

Welcome to the forum - all the best as you master stealth :thumb:


Belongs to an Anny?