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- - Why payment amount not received? (https://www.aspkin.com/forums/paypal-talk/138468-why-payment-amount-not-received.html)

Revale

08-20-2020 11:45 PM

Why payment amount not received?

Hi,

I have set up a subscition plan via PP smart button with a initial set up fee for customers.

So far it's working well. But there's one transaction which didn't receive the amount yet. I tried to contact paypal but no response yet.

https://gyazo.com/e010867829c76b15d8b907cb5e2801ac

I don't offer any alterantive payment options. Just PayPal and credit cards.
The country is France.

Any idea why that happened and how to fix it?

snarf

08-21-2020 03:13 AM

Re: Why payment amount not received?

I would call them and ask

Revale

08-21-2020 10:40 PM

Re: Why payment amount not received?

They don't offer phone support at the moment in my country.

I have sent them a message. Response time is pretty long.

Speeder33

08-22-2020 04:58 AM

Re: Why payment amount not received?

Quote:

Originally Posted by Revale (Post 1111632)

They don't offer phone support at the moment in my country.

I have sent them a message. Response time is pretty long.

try messaging them on twitter, the response time has been long, but they'll get around to the message within a few days

rsot	08-22-2020 06:41 AM

Re: Why payment amount not received?

Could also try Facebook for response as well

Revale

08-23-2020 10:06 AM

Re: Why payment amount not received?

Today I got 3 more payments where the money is not received.

Which payment methods cause a delay? It can't be credit card nor PayPal transaction. I guess it's an alternative payment method.

agent006140

08-23-2020 01:29 PM

Re: Why payment amount not received?

paypal has its own seller forum.

agent006140

08-23-2020 01:30 PM

Re: Why payment amount not received?

what currency do you accept?

SaiJin

08-23-2020 02:47 PM

Re: Why payment amount not received?

Quote:

Originally Posted by Speeder33 (Post 1111657)

try messaging them on twitter, the response time has been long, but they'll get around to the message within a few days

So they are resorting to twitter now instead of phone call and email?

Revale

08-23-2020 11:17 PM

Re: Why payment amount not received?

Quote:

Originally Posted by agent006140 (Post 1111840)

what currency do you accept?

My PP account has HKD, EUR and USD. The subscription plan is set up in EUR as this is what people from France pay with.

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