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Paypal's put my money on hold for more than 5 months
 

Hi everyone,

I sold a jacket on eBay on 5th May 2020 (almost 5 months ago). The buyer paid me on the same day. I shipped the jacket on the next day with tracking info on eBay. It was delivered successfully. I also got positive feedback from the buyer on eBay. As my selling experience on eBay, the fund should be released right after that. However, I haven’t received it until today.

I have talked to both eBay and PayPal many times about why the fund is not released. eBay assured me they had released it since 11th May 2020. They told me I should contact PayPal. When I talked to PayPal agents, they told me the fund still be held by eBay. That’s why they could not release it. I have done that many times. But every time I contact either PayPal or eBay they tell me to contact the counter part.

Even I asked the buyer file a dispute so she could claim the fund back and send it directly to me. The case was closed on 29th August by PayPal as the buyer cannot claim the fund back. As I check on my PayPal, the payment is still pending.

Has anyone experience the same issue? What is your solution?
Many thanks!

IS it possible Paypal never receive the payment?
where is your buyer and what kind of payment-cc.debit,bank,paypal fund?

ask Ebay to send again.

Paypal has its own forum,and the paypal reps do frequent there,post your question there

it is not an engine,it is a jacket for a few hundred dollars

if you can get a Paypal rep to look into it-find the Ebay confirmation which asked Paypal to release the payment,then find out why it is not released.
May be Paypal never get the confirmation,may be the confirmation does not match up with your transaction?

Re: Paypal's put my money on hold for more than 5 months
 

Welcome to the forum - all the best as you master stealth :thumb:


@agent, seems like the funds are there.

Not sure if OP would be able to determine what kind of payment source the buyer used - only way I can figure is if there was some kind of echeck being sent kind of message...

Re: Paypal's put my money on hold for more than 5 months
 

I would say try Live Chat on their site or call them, similar things have happened to me. Usually if you just talk to a rep and your account is in good standing theyll release it

Re: Paypal's put my money on hold for more than 5 months
 

They actually received the payment - one of the agent had confirmed with me about it.
The buyer paid me by her cc via paypal. She also sent me a capture of her balance to show that her bank had deducted the money.

Re: Paypal's put my money on hold for more than 5 months
 

Yeah, I've been using LiveChat with both Paypal and Ebay for like a hundred times. Every time I have to recall the whole story since the agent never read through the previous conversation. That's so frustrated.

Re: Paypal's put my money on hold for more than 5 months
 

Paypal received the payment - one of the agents has confirmed with me about it. The payment is in my account, but somehow it was put on a hold. So, Paypal cannot release without confirmation from eBay. But eBay told me that they sent the confirmation since May. There is no reason for them to hold the fund longer than 21 days.

Re: Paypal's put my money on hold for more than 5 months
 

What the hell. This is something rare.

Your PP IS connected to eBay right? This just doesn't make any sense

Re: Paypal's put my money on hold for more than 5 months
 

I got the same 'thing' (glitch). Holding for a long time and never received even confirmed from both sides. Support said wait until it cleared in spite of that it never ends.

Re: Paypal's put my money on hold for more than 5 months
 

Would you be able to get that money refunded?
Talk to the buyer and see if they are willing to help.

months oh $ held like this doesn't make sense at all and it's not right

Re: Paypal's put my money on hold for more than 5 months
 

you can put on conference to both of them

Re: Paypal's put my money on hold for more than 5 months
 

If the buyer consents to discuss...possibly but it's a stretch

Re: Paypal's put my money on hold for more than 5 months
 

My PP account is connected with my eBay. Actually, I received money from another transaction in the same day with that transaction. So, I assume the issue is not from my side.

Oh, I have been trying to issue refund to the buyer. But the system doesn't allow me to do that. Thus, I talked to the buyer. She's so helpful. I asked her filed a claim so I could refund the money to her. So she filed a claim with her bank which is Chase. They did some investigation with Paypal. However, since I provided tracking ID and the buyer also left feedback for the item. As a result, she couldn't win the case. The fund is now stuck in my balance again.

Re: Paypal's put my money on hold for more than 5 months
 

Yes, I did. But they keep telling me the same thing. They'd released the fund since May and they cannot send the confirmation again.I asked them to send Paypal something like an email to confirm but they couldn't do that. It is ridiculous!

Re: Paypal's put my money on hold for more than 5 months
 

Have you received your money yet?

Re: Paypal's put my money on hold for more than 5 months
 

I've tried to do that but they hang me up all the time since the staffs are limited during this time. So basically I have to use Live Chat. Everytime is a new agent and they misunderstand the case. That's the worst thing.

Re: Paypal's put my money on hold for more than 5 months
 

Many agents are limited in their knowledge base and follow strict PP protocol sadly :(

Re: Paypal's put my money on hold for more than 5 months
 

I posted there too. No answer up until now :lol:

Re: Paypal's put my money on hold for more than 5 months
 

Ugh.... that engine is a couple grand I'd assume?
Hmmm... I've never been in this situation before.

Make a complaint to BBB?

Re: Paypal's put my money on hold for more than 5 months
 

I've been in a similar situation, not exactly the same, but there was a glitch involved. I opened a ticket with Paypal Technical Support.

WARNING!!! Paypal link!!!
https://www.paypal-support.com/
WARNING!!! Paypal link!!!

The regular support did not have a clue how to resolve the issue, the suggested many useless things. But since there was an issue with their site, the technical support solved it.

Re: Paypal's put my money on hold for more than 5 months
 

The most recent feedback from Paypal's agent: they have arranged for me a phone call from their back-end team.
I'm still waiting for that call.
Is there any way I call make call directly to them by myself?
So far, I have sent several emails to chargeback@paypal.com. Never get any reply from them

Re: Paypal's put my money on hold for more than 5 months
 

Could you please show me how to open that type of ticket? Many thanks!