Re: PayPal falling apart as a business? Quote:
Originally Posted by phaz0rz All major companies are using the covid scamdemic as an excuse.... It's all getting quite ridiculous. | EXACTLY!
Everywhere I call for customer service: "You are incredibly important to us, we care oh-so-much, but right now due to Covid...."
Me: YOUR SERVICE WAS ALWAYS THIS BAD!
If anything, customer service should be 5 times better because now all their workers can work (safely) from home... Verizon had a 2-3 month window where most of the prepaid customer service reps were in the USA working from home, and it was FANTASTIC. But I bet Verizon soon realized that this would cost more, so they instead decide to just endure the minor loss and furious customers that goes along with horrendous customer service rather than budget for quality service, and I'm back to asking a heavily accented "Marvin" (who never even MET a Marvin in his entire life) as he reads from a script.
Truth is the angry and lost customers and the negatives that goes with jilted customers is factored into most business decisions and strategies these days. They are too big to care, it's all about profit, and we're left on our own.
That's why sites like this are so appreciated. |