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Old 12-18-2020
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Default PayPal dispute under review and didn't ask for information

Hi
I bought something on PayPal and didn't get it so i opened a dispute and escalated it to a claim normally as PayPal sais it asks for information from the seller
But instead of that the dispute gone under review and didn't ask me or the seller for information like it should do
Has anyone ever had a situation like this and how to fix it.
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  #2  
Old 12-18-2020
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Default Re: PayPal dispute under review and didn't ask for information

Maybe a temporary glitch - I haven't had this happen for an escalation
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Old 12-18-2020
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Default Re: PayPal dispute under review and didn't ask for information

Quote:
Originally Posted by rsot View Post
Maybe a temporary glitch - I haven't had this happen for an escalation
Thanks for your response
So do i do anything or just leave it like this
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Old 12-18-2020
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Default Re: PayPal dispute under review and didn't ask for information

Wait for few days then check on it to see if status has changed/info requested - if nothing, worth giving pp a ring or chat attempt
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Old 12-21-2020
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Default Re: PayPal dispute under review and didn't ask for information

seller is given days to respond,after that if there is no tracking showing it has been delivered,seller auto loses the case
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Old 12-22-2020
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Default Re: PayPal dispute under review and didn't ask for information

The seller may have done a refund which goes under review for a few days and the PayPal pay you
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