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Return Request by buyer
 

So I sold something on ebay. PayPal holds payment. All normal.

However, the buyer 2 days after placing the order he started to send me messages to cancel the order (after it has been already shipped). I said that if you really want to cancel then refuse to receive the shipment and he agreed.

Order still in transit, but the buyer opened return request.

I do see 2 options and I am not sure which one to choose:

1) Accept Return--- they will require buyer to return the order( that is still not received)
2) Decline Request---- I wonder what would happen if i choose this option. Will payment be released immediately after this?

Buyer has explicitly written the following " I changed my mind"

So What do you think?

Re: Return Request by buyer
 

Accept the return is the vest option for you, buyer had to return it back on its own cost

Re: Return Request by buyer
 

Yes, and you don't look like the bad guy in this case aaand the buyer won't be able to return in time, so you probably take you money too.

Re: Return Request by buyer
 

OP, e2free has laid it out for you - good luck

Re: Return Request by buyer
 

where is the buyer?
if he refused the package ,you could end up paying for return postage.
depends on post office,some do not charge return postage

Re: Return Request by buyer
 

no,OP advised him to refuse the package,he does not have to pay for return postage but OP may have t o

Re: Return Request by buyer
 

If this is the case and the buyer has an option to decline the return, then declining it is best

Re: Return Request by buyer
 

I've never heard of a refused shipment having postage due when it returns to where it came from. I tell my buyers to refuse shipments all the time (like when I reship an order then the original shipment arrives the next day) and have never been charged extra for it.

Don't decline the request OP. That would be just asking for the buyer to contact eBay and complain about you. Accepting is the best move like e2 said. It's a win-win for you. Either the buyer has to pay to send the item back (since they chose "changed mind") or the return request times out and closes before the refused shipment makes its way back to you.

Re: Return Request by buyer
 

I have one case of an USPS shipment going to UK and the buyer refused it ,when it came back to me,I have to pick up return shipping.
With private carriers,like Fed Exp,UPS,Canadian buyers are known to refuse the shipment if they have to pay customs,then Fed Exp will return the package to you,you pay return shipping.
BTW,domestic return shipping may be free,but it could take an awfully long time to get it back

Re: Return Request by buyer
 

I had conversation with ebay support. and they said it is totally up to me whether to accept the return. They also mentioned that if buyer tries contact support they will definitely close in my favor since the initial reason " Changed my mind" is not acceptable reason.

Re: Return Request by buyer
 

LoL, no, it's really not up to you.

Well, if you trust their word then do as they say and see what happens.

I genuinely hope for the best for you

Re: Return Request by buyer
 

if your listing said no return and the buyer wants to return because he changed his mind,then he will lose the case.
But he can always go to his cc issuer and file a chargeback.
I will just accept return.and block him from future purchase

Re: Return Request by buyer
 

id decline, eBay will remove negative feedback if he leaves it and eBay will be on your side 100% on this.

granted if its under $30 profit, I'd just accept it and resell especially since managed payments accounts aren't easy to come by lol might need to start being careful